Hi, evrytime i send a fax through, i does'nt go through and then i get a error report, 389*. it's a photosmart C309a Hewllet packard. cheer's Rod

Go to troubleshooting and scan try YouTube

You can use full manual http://h10032.www1.hp.com/ctg/Manual/c01659847.pdf

Error Code: 386, 387, 388, 389, 390, 391, 392, 393, 394, 395Definition
There is too much noise on the line for a valid connection between two fax machines to complete. The noise problem might go away over time.
Solution
Retry the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.

Error Code: 386, 387, 388, 389, 390, 391, 392, 393, 394, 395Definition
There is too much noise on the line for a valid connection between two fax machines to complete. The noise problem might go away over time.
Solution
Retry the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.

Hi Lisa,
According to the HP manual, this error code is consistent with a communication error. in other words, the machine tried to send your fax, but could not get anywhere.
I would:
1. Turn off the printer, then turn it back on. send a test fax to another number, see if it works.
2. check where your phone line connects to the printer, and make sure the phone line is plugged in to the correct phone jack on the device. If it is, take it out, and put it back in. Test sending a fax again.
3. If this doesn't work, test your fax line. hook it up to a phone- see if you can hear a dial tone from it. If so, the line is active. If not, you may need to troubleshoot for a phone line problem, which your telephone provider can assist you with.
4. If the phone line is alright, but the printer still doesn't work- something could be internally wrong with the printer. Call HP for further support, and they will be able to assist you by getting it repaired.

there are 3 possible reasons you are getting this error.

First :It could be a bad phone cord connected. try with another phone cord.
Second : the phone cord you are using is 4 wire conductor ( HP printers use 2 wire conductor ) and
3rd : It could be faulty line ( There is too much noise on the line for a valid connection between two fax machines to complete. The noise problem might go away over time.)

Solution : Retry the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.

Try running the Fax Test from Printer Setup Menu.. Press Setup and under Tools - you will find Run Fax Test - Check which all parameters it did not pass.

CN642A - Printhead Unit

This product is compatible with :

Hewlett-Packard OfficeJet 6000
Hewlett-Packard PhotoSmart B8550
Hewlett-Packard PhotoSmart B8553
Hewlett-Packard PhotoSmart C5380
Hewlett-Packard PhotoSmart C6380
Hewlett-Packard PhotoSmart D5460
Hewlett-Packard PhotoSmart Premium Fax
Hewlett-Packard PhotoSmart Premium Fax C309 Series

http://www.fixya.com/support/t591727-error_code_390
Hope it helps!

To enable fax confirmation via the device control panel
1. Press Setup.
2. Select Print Report, and then Fax Confirmation.
3. Select one of the following: On Fax Send, On Fax Receive, Send &
Receive
4. then press OK

Hi,

I understand that you are receiving the error "fax not sent" and the transaction report Error 389*. while sending fax.

The issue that you are experiencing is due to communication, however please follow the instructions from the below article to get the issue resolved.

Here is the web document:

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http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=buu02549

================

Just copy and paste the entire link into the Internet browser's address bar and press enter.

This should resolve the issue that you are experiencing with.

Regards,
Lawrence