Hello, I'd like to see if I can get assistance due to connection problems that I'm currently experiencing while using an SB5100 modem. On the Help tab I found this information: Software Version: SB5100-2.3.6.0-SCM00-NOSH Hardware Version: 3 MIB Version: II GUI Version: 1.0 VxWorks Version: 5.4 I can surf with no problems, however, the modem seems to be having broadband issues when connecting to certain sites and servers. My ISP quotes that my connection is optimal, however I feel that there's something wrong because I see that date on the logs for the modem to be 1970-01-02. Please feel free to contact me at anytime for assistance. Thank you.

SOURCE: Does Motorola SB5100 SURFboard modem block ports?

i dont see ruter for may Motorola SB5 100E

monk3ybidzness

• 1879 Answers
• Posted on Jan 26, 2009

SOURCE: ARRIS Modem + D-Link router = no internet

when you are on Cable Internet with a "modem" only connected directly to the computer, what the ISP see is the computer's MAC Address (command prompt -> type ipconfig and hit enter).

put a router (which has it's own MAC Address) in-between and the ISP wont let you cause it sees the router not the computer.

check physical connection: cable modem -> router -> computer(hard wire for this troubleshooting)

access the d-link gui and locate the “Clone MAC Address" button (supposed to clone the computers MAC Address - verify if it's the same), save settings & reboot the router.

Terry Allen

• 680 Answers
• Posted on Feb 27, 2009

SOURCE: Router cannot connect to the internet.

Turn everything off:
Cable modem unplug the power to the modem if it has a battery remove it.
Router unplug the power to the router
Shutdown any and all computers connected to the router

Turn everything on in this order:
Cable modem wait until all the lights are on but the internet act light
Router wait until the lights goes through it's test cycle and the internet light (wan) is on.
Boot up the computers one at a time after the first computer is fully loaded go to the next computer

Hope this helps

Terry

Lee Hodgson

• 4810 Answers
• Posted on Jul 01, 2009

SOURCE: Dear forum-freinds,

Hi,
If you say the lights are going out on the modem when it boots you off the network then the problem is your modem and not your internet connection, if the modem is new take it back and have them swap it for another one.



Regards.

SOURCE: When my isp lease time expires, I lose my internet

Hi, The issue seems to be with the modem. It should reconnect you even if the lease expires and is renewed. you may try upgrading the firmware for the modem. You may also reset the modem and reconfigure it.

Rate it, if it helps.