The release button on the bottom of the grounds basket is not working or the small drain hole is plugged. Make sure that you are using the correct size #4 paper filters to hold the coffee grounds. Remove the basket and check to make sure that the release button is working freely. Put some water in the basket and push the bottom of the basket. The water should drain. If it does not drain, You will need to replace the basket assembly.
Check the carafe to make sure that the lid of the carafe is pushing the drain button up to release the liquid in the basket.
Let me know if you have any other questions. Thanks.
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