Shaver is not charging. There is power in the outlet, but cannot charge.

Faulty/incorrect charger perhaps.

Hi pi finch,

Below are some troubleshooting steps for this issue. If you have any questions or need additional assistance, Consumer Care can be reached at 1-800-243-3050.
Question Why does the shaver not charge when I place it in the refill & charge station? Answer

• The adapter has not been properly inserted in the wall outlet
• the small plug has not been inserted properly in the refill & charge station.
• There is no electric contact between the refill & charge station and the shaver because the shaver has not been placed properly in the station. First put the bottom of the shaver in the station. Then push the shaver backward till it locks into position with a click. The indication lights on the shaver and the station light up to signal that there is proper contact between shaver and station.
• There is no electric contact between the refill & charge station and the shaver because the contact strips are dirty. Clean the strips with a damp cloth.

Hope this helps. If so, let me know by rating this solution.

If your shaver is model HQ7830 as indicated in your question, it's charging cord has the ability to charge from 100-240V. You may need a simple plug adapter to fit the wall outlet but that should be all you need

One of the wires to the batteries inside may have come loose. You should take it back to the shop and have them check it

You do not need a second cord. The same cord can be used for either component.

If you wish to have seperate cords for the shaver and the clean/charge base, you can purchase one from shaveroutlet.com. See link below

http://shaveroutlet.com/shaver-replacement-parts/braun-charger-cord-for-7000-syncro-8000-activator-360-complete-p-120.html

If the power supply that came with the unit says only 120V, you must use a voltage converter with the unit. If you plug the charger into your 220V system without a convertr, it will damage the charger

Model 5861 has worldwide voltage capability and can be charged from 100-240V without requiring a voltage converter. If your shaver cord has an American plug, you will need a simple adapter to fit European wall outlets. You will find this item at shaveroutlet.com. See link below

http://shaveroutlet.com/shaver-replacement-parts/international-plug-adapter-for-use-in-continental-europe-p-408.html

From the Service Manual: "The HQ4821 shaver can be recharged in 8 hours by means of a ’Fly Back Self Oscillating Power supply’. This electronic circuit enables the battery to be charged at 100-240V, 50/60Hz."

In other words, it's got worldwide voltage. Hotel rooms should have a power point you can plug it into. Otherwise you'll just need a simple travel adaptor.

The circuit board on the shaver may have become faulty. One thing you can try is to fully charge the shaver first, directly connected to the outlet, and then try using the cleaning base. Also, be sure that the fluid level is sufficient. Lastly, you may be able to buy a used but working condition cleaning station off of eBay. New replacements are a bit costly.

It sounds like your batteries are no longer able to hold a charge and are in need of replacement. With all rechargeable shavers, once the batteries are incapable of holding even a minimal charge, the shaver becomes unable to be used, sometimes even wih the power cord plugged into an outlet. My Braun shavers all worked for about a year after it would no longer operate on battery power alone, then the shavers all stopped working regardless of being plugged in directly to an outlet.

As you mentioned you are still under the warranty period, I would suggest you contact the company and request warranty service for your shaver.

if you weren't under warranty, I would advise getting the replacement batteries and doing a repair yourself.

Hope you find this Very Helpful and best regards!