Take it to a dealer if you are not 100% OK doing the following:
The
error is caused by an installed application failing and damaging the
BlackBerry Operating system in the process. The fix is to simply erase
and reinstall the operating system to your phone. This sounds difficult
but isn't too hard in practice. It's something you can do yourself on
your home PC using BlackBerry Desktop Manager. If you don't feel
confident in doing this yourself then you can take it to a BlackBerry
repair centre and they'll carry the repair out for you, but you might
have to wait a couple of weeks for them to do it and if you're out of
warranty you'll probably have to pay for it.
In
most cases, the 12 steps listed below should get your handset working
again & the process is exactly the same if you want to upgrade your
firmware to a newer version. Before you start though I'd recommend that you check the following:
The battery in your BlackBerry handset is fully charged.
*Internet
Explorer is needed to download latest version of BlackBerry Firmware.
BlackBerry Desktop Manager isn't an essential part of the process, but
it will make managing your device a lot easier.
Once
you've downloaded and installed the latest versions, it's time to
start updating your phone. You'll need to be patient though, as this
isn't the fastest process in the world and it will take some time to
erase everything and then reinstall the software. When I ran through it
for this post it took around 45 minutes on a BlackBerry Curve 8310
upgrading to 4.5.0.163 on a PC running Windows XP SP3.
To
be on the safe side, I'd close any other applications on your computer
and go make yourself a coffee while you wait for the update to finish.
It's extremely important that once you start this process you don't disconnect your BlackBerry
from your computer or switch your computer off until the update has
completed and you're told it is safe to do so by the update
application.
6. If you're asked for a password, type in your BlackBerry password and click Next.
7. The Device Application Selection screen appears. Select the applications to be loaded onto your BlackBerry smartphone.
Update BlackBerry Firmware - Select Applications to Install
8.If the Device Backup screen appears, choose whether or not to automatically back up the BlackBerry smartphone. Click Next.
9.Click Next.
The 'Completing the Application Wizard' screen will appear and display
all the software that will be loaded to your BlackBerry smartphone.
10.Click the Advanced button and make sure that Erase all application data and Erase all currently installed applications are both selected. Note: If the Application Loader is not able to access all of the BlackBerry smartphone data, then both Erase all application data and Erase all currently installed applications will be grayed out.
Update BlackBerry Firmware - Check 'Erase all' boxes
11.Click Next, You'll be asked if you want to be notified of future updates, enter your email address and then click Next again.
12.Click Finish.
The BlackBerry firmware will now be updated on your BlackBerry. You'll
need to be patient though as this will take around 45 minutes to
complete - maybe longer.
Update BlackBerry Firmware - Software will take around 45 minutes to udpate
13.That's it - All done. Once you see the update successful screen it is safe to disconnect your phone from your computer.
Update BlackBerry Firmware - Update Complete
If
you get any error messages at any point, you may need to start the
process again. If you try 3 times and it still won't work, you'll need
to take your handset to your nearest repair centre or contact
BlackBerry for help.
119 views
Usually answered in minutes!
×