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I removed the filter from the motor in the ball. After I cleaned it and let it dry, I put it back in. From then on, it makes a moaning noise when I turn it off after I vacuum. I followed directions to clean it and put it back (it's pretty straight forward and fool proof). I've since cleaned the filter a second time, doing the same steps and it seems to have made it worse.
Re: I removed the filter from the motor in the ball....
I would suggest getting a new filter. In my experience washing this type of filter can clog the pores so air can't pass through. I prefer to blow them out with a compressor. I would replace them at least once per year.
As you are looking down at the base of the machine (viewing from the front) you will notice a yellow button on the right side just inside of the the wheel area. push up the button to release the casing that holds the hepa filter and the spongy filter. You can see a diagram on your machine which shows this process. After you take the casing from the machine, the round housing which houses the 2 filters will come out of this casing as you pull it off. You can grab the spongy filter and pull it our of the casing. Rinse both filters as shown in diagrams on the side of the casing. Do not use soapy water, just warm water and squeeze out the spongy filter after each new soaking. Let the filters dry for 12 hours and then replace in your unit and enjoy the refurbished air movement. It does suggest that you clean these filters every 6 months.
I am having the same issue with the clicking noise when I try to open mine. Dyson has told me it's "not their problem" What it is is the little curved part that moves to change the suction to the wand vs the brush is catching on the tab that holds it up. It's out of alignment somewhat. Mine has been so bad that it has fallen off each time I open the vacumm. A costly repair of $172 each time. I can't get the piece put back on by myself. The repair man finally filed down the little tab at the top that it hooks to when you set the vacumm upright. The curved piece is still falling off, so its back to the shop again. Dyson, still swears it's not their issue. The heck it isn't! My vacumm is the same age as yours. I love it, we have 3 very large dogs that shed heavily, the vacum gets used 3x a day. It's the wear and tear on that tab. I'd love to know if you can get dyson to listen to these complaints any better than I have.
The sound with the brush- is something caught inbetween the brush and the cover? Do you have any smell? I had to replace my "lifetime guarenteed" belt. Good luck Shell
Try this open sole plate check make sure belt is not pinched, broken or binding, that thee are no strings or hair between belt & roller,& that belt it is centered on roller. Be careful & turn roller by hand should torn smoothly except for belt tension. Also check make sure end bearings are seated correctly. (the parts at the end of the roller where they go into housing.)
Hope this helped. Please rate. If you need more help comment back be happy to assist you further.
very simple fix. took me a good hour to figure this out but... first take off your brushhead. via popping the clip so all u have is the circle showing then turn on the vacum using the hose. put the hose over the hole where the brush head goes.. and give it a shake etc to losen up whatever it is u got stuck up in that hose. mine was xmas tree/cat hair mix. which is the death of any vacum lol.. but that noise on the top of the can is cause by suction loss. just use the hose to **** out whatever u got jammed in there and use your finger if u need too. and then no more canister noise.
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Please read this answer all the way through there is something that may be relevant (strike out 'important') at the end !
Maybe it's this
"clip that holds the filter in place and the locating lug of the access flap to gently rub together as the ball rotates and create a slight clicking noise as the appliance is moved around (though is not routinely noticed due to the motor noise)"
(from Fully Cleaned Serviced Refurbished Dyson DC25 Animal Ball Vacuum Cleaner )
stop press - I just saw this - if you do not have proper Dyson brand HEPA filters - see end of answer - you may get a loud clicking sound....
The manual tells you about removal and cleaning HEPA filter - the All floors version has one as well)
Otherwise I can only refer to Dyson support, there are various ways of contacting them given at the top right of this webpage Support forDC25 Multi Floor
(the user guide manual is downloadable from this webpage)
Sounds to me as if maybe there is an irregularity on the ball that is contacting the body/ball housing every time the ball does round....unfortunately this makes the ball diameter ~8cm which too small.
Don't now if you now wher they aer one is at the top off the dust bin and the other is in the ball remove them and use warm warter in a blow add a bit of washing powder and put the filters in to soke for 10 mis take them out and take them out side and hit them on something hard not to hard to bracke them you should see bits come out you repeat this if you whish to then rise them out and lave some warm to dry do not use befor they are fully dry or it will pop it back out hope this helps
Dyson vacuum cleaner - Strange noise troubleshooting.
WHISTLING NOISE
If you are getting strange noises from your Dyson vacuum cleaner, listen very carefully as each one is telling you something different. Look through the list and see if you can spot your strange noise.
If you are getting a whistling noise, that usually indicates an air leak (vacuum leak) of some kind.
If you also have a loss of suction, make sure you check for blockages, torn seals, or parts not fitted correctly such as u-bends etc.
A seal may also be missing so go through our poor suction troubleshooting and see if you can spot where the suction dies.
If you try all of that with no luck and have a machine that has a HEPA filter like the DC07 or DC14 especially, then remove the HEPA filter and check the circular seal underneath the HEPA filter. If this has moved even slightly this may be causing the whistling, try removing the seal and putting the filter back in.
The DC24 and DC25 ball models are known for this, you turn the machine off and it gives off a strange revving/flapping noise. To diagnose this properly then remove the HEPA filter (the one in the ball) turn it back on and off again. If the noise has gone then replace the HEPA filter with a new one. Go to our parts store to order one
POPPING NOISE
A popping noise accompanied by a really pungent burning smell 99% of the time indicates a motor failure with your Dyson vacuum cleaner.
This will involve a motor and usually a post motor filter replacement as it usually burns the post filter or at best traps that lovely smell in the filter for eternity.
Sometimes a popping noise is a bit simpler.
All Dyson vacuum cleaners are fitted with something called a bleed valve, if the Dyson becomes blocked the bleed valve opens allowing air to get to the motor so it doesn't get too hot and fail.
The bleed valve on most models makes a popping noise, clear the blockage and/or wash your filter and that should solve it.
Go to our suction problems page to troubleshoot it.
RATCHET NOISE
If you hear the dreaded ratcheting noise it'll scare your kids and pets and make you switch it off immediately. It sounds like a football rattle but worse.
The ratcheting noise only happens on Dyson vacuum cleaners with a clutch.
Don't know the difference?
Look at the two models below, the one to the left does not have a clutch the one to the right does.
Still don't see it? Look at the bottom left of each machine, the purple ones have a purple dial meaning it has a clutch (could be any colour dial) the yellow one doesn't.
Anyway, back to the ratchet noise. This usually only happens when something is obstructing the brushbar, it stops the brushbar to prevent the belt from breaking (clutch belts cannot be replaced by the customer) and makes the ratchet noise to warn you.
Removing the obstruction, like a sock or paperclip from the brushbar will usually get it working again.
If you remove the obstruction and it still ratchets, then unplug your Dyson and try turning the brushbar by hand. It should be quite loose, if not remove the brushbar by grabbing it and twisting and pulling until it comes out.
When you get it out try turning it if it is still tight then remove the end caps and check for dust or hair build up in the ends and also remove any hair built up around the brushbar. Spray some WD40 in the ends if necessary, put the end caps back on the brushbar and try again. If it is still tight to turn then I recommend a new brushbar.
If the brushbar is spinning freely by hand then the odds are it will require a new clutch. We sell these in our parts store one clutch fits most models, the only exception is any DC03 and the DC04 Zorbster model. We sell all clutches and brushbars in our parts store
Dyson vacuum cleaner - Strange noise troubleshooting.
If you are getting strange noises from your Dyson vacuum cleaner, listen very carefully as each one is telling you something different. Look through the list and see if you can spot your strange noise.
If you are getting a whistling noise, that usually indicates an air leak (vacuum leak) of some kind.
If you also have a loss of suction, make sure you check for blockages, torn seals, or parts not fitted correctly such as u-bends etc.
A seal may also be missing so go through our poor suction troubleshooting and see if you can spot where the suction dies.
If you try all of that with no luck and have a machine that has a HEPA filter like the DC07 or DC14 especially, then remove the HEPA filter and check the circular seal underneath the HEPA filter. If this has moved even slightly this may be causing the whistling, try removing the seal and putting the filter back in.
The DC24 and DC25 ball models are known for this, you turn the machine off and it gives off a strange revving/flapping noise. To diagnose this properly then remove the HEPA filter (the one in the ball) turn it back on and off again. If the noise has gone then replace the HEPA filter with a new one. Go to our parts store to order one
POPPING NOISE
A popping noise accompanied by a really pungent burning smell 99% of the time indicates a motor failure with your Dyson vacuum cleaner.
This will involve a motor and usually a post motor filter replacement as it usually burns the post filter or at best traps that lovely smell in the filter for eternity.
Sometimes a popping noise is a bit simpler.
All Dyson vacuum cleaners are fitted with something called a bleed valve, if the Dyson becomes blocked the bleed valve opens allowing air to get to the motor so it doesn't get too hot and fail.
The bleed valve on most models makes a popping noise, clear the blockage and/or wash your filter and that should solve it.
Go to our suction problems page to troubleshoot it.
RATCHET NOISE
If you hear the dreaded ratcheting noise it'll scare your kids and pets and make you switch it off immediately. It sounds like a football rattle but worse.
The ratcheting noise only happens on Dyson vacuum cleaners with a clutch.
Don't know the difference?
Look at the two models below, the one to the left does not have a clutch the one to the right does.
Still don't see it? Look at the bottom left of each machine, the purple ones have a purple dial meaning it has a clutch (could be any colour dial) the yellow one doesn't.
NO CLUTCH CLUTCH
Anyway, back to the ratchet noise.
This usually only happens when something is obstructing the brushbar, it stops the brushbar to prevent the belt from breaking (clutch belts cannot be replaced by the customer) and makes the ratchet noise to warn you.
Removing the obstruction, like a sock or paperclip from the brushbar will usually get it working again.
If you remove the obstruction and it still ratchets, then unplug your Dyson and try turning the brushbar by hand. It should be quite loose, if not remove the brushbar by grabbing it and twisting and pulling until it comes out.
When you get it out try turning it if it is still tight then remove the end caps and check for dust or hair build up in the ends and also remove any hair built up around the brushbar. Spray some WD40 in the ends if necessary, put the end caps back on the brushbar and try again. If it is still tight to turn then I recommend a new brushbar.
If the brushbar is spinning freely by hand then the odds are it will require a new clutch. We sell these in our parts store one clutch fits most models, the only exception is any DC03 and the DC04 Zorbster model. We sell all clutches and brushbars in our parts store
LOUD VIBRATING, SCREECHING OR REVVING NOISE
If your Dyson vacuum cleaner is making a loud vibrating or revving noise.
First thing to try is empty your bin and make sure there are no blockages, if that doesn't solve it then remove the brushbar and then try switching your Dyson back on again.
If the noise is normal again then it is your brushbar or possibly clutch if applicable. Remove the brushbar, cut off any hair, remove the end caps of the brushbar and apply grease, WD-40 etc to the bearings. Put the end caps back on again and try and spin it, does it spin freely? If not then the brush may need replacing.
If the noise remains with the brushbar removed then I'm afraid it is a motor failure and will need a motor replacement.
If your motor fails with this noise usually it is down to the filters not being washed often enough and dust choking the motor.
If you have one of the ball model Dysons, such as DC15, DC24, DC25 etc. this could be your brushbar motor, brush bar or the end cap!
Best thing to do is remove your brushbar and end cap and inspect them. Any obvious sign of wear or damage then replace them. Also inspect the part at the other end of were the brushbar sits (this is the brushbar motor and drives the brushbar) Is it worn or damaged? If so you will need a new brushbar motor.
Try switching it on with the brushbar removed and the brushbar motor turned off at the switch.
Is the noise still there? If yes then there is a good chance you need a new main motor (not brush bar motor)
If your answer was no, try switching it on with the brush bar motor on (will need to be in the leaned back position for this) Is the noise still there? Yes, then you will need a new brushbar motor.
If your answer was no again, then replace your brushbar and end cap.
One more thing to try with the DC24 and DC25 ball models is to remove the HEPA filter (the one in the ball) switch it back on and off again. Has the noise gone? Yes, then the HEPA filter needs to be replaced.
It sounds like it could need replaced or there is something stopped up in it somewhere . Clean all the crevices in it dirt could possibly be congested in it . If it still does it after you clean it out change the filter .
I am sorry to hear your machine is emitting a high pitched sound. Based on the details you provided the problem may be isolated to the post motor filter, if so a new filter will be needed. We would like to help with this. Please contact our Helpline to speak with an expert:
if it started after you cleaned the filters, it is because when you
smack the filter that is in the ball like they tell you to, it pushes
the rubber gasket in so air can sneak past it. take it back out and pull the
rubber gasket away from the filter so there is about 1/16-1/8" away all
the way around, then put it back in. it will seal it and stop.
if it started after you cleaned the filters, it is because when you smack the filter that is in the ball like they tell you to, it pushes the gasket in so air can sneak past it. take it back out and pull the rubber gasket away from the filter so there is about 1/16-1/8" away all the way around, then put it back in. it will seal it and stop.
The motor will need either a rebuild with new bearing, or replacement. Parts should be no more than $100 .EASY project. 20 minutes max fro a pro shop. If you can tie your shoes you can do this one yourself. If replacing, upgrade to a ball/ ball ( double ball bearing) motor, same height, generally an AMTEK Lamb. A ball ball motor will give longer life Under the cap you have removed are 3 screws. You will detach them last. Note they are slightly offset in their pattern. Open the vac as though changing the cone. Remove the plastic cone by undoing the center screw. Remove the inner filter disc and change . This should be changed every 6 months... Now you will see three, screws or nuts in a triangle pattern. Detach them. Remove the rubber switch pedal from above . .Now detach the upper 3 screws and the motor housing will lift off. Voila. Inspaect the cord inside and out for wear at it's socket. Now is the time to shorten if required. There should be an insulating disc about the size of a coin between the motor top and the screen below the vac handle. You MUST reinstall on the new motor in case of a short in the vac. Remove the foam or felt "muffler" and clean or replace. Remove the wire nuts and note the wiring pattern for the switch, motor and power head. Note the motor position versus the cord. Mark with felt pen and reinstall the same. Do not twist the wires when reinstalling, only twist the wire nuts. Check that they are tight and reinstall in opposite order. Please post back if tehre is a problem or this helps
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