Question about Ecoquest Fresh Air Air Purifier

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My freshair 2.0 turns on and right back off. the screen lights up and then goes out.

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  • 74 Answers

The most common reason for surging or changing power levels is a loose connection somewhere.

1) Make sure the plug in the back is inserted firmly and the wall socket is live. The wall socket should not be powering a high-use appliance such as a furnace or refrigerator.
2) Make sure the plate is inserted firmly and correctly in the top and bottom "tracks" inside the machine. The metal contact fingers should be pressing firmly and evenly on both sides of the plate, in the metal screen area.
3) Inspect the interior of the machine, looking for loose wires, corroded clips, any broken wires or connections. (You or a handy friend may be able to repair the loose wires or clips; it's a pretty basic fix.)
If none of these troubleshooting steps solve the problem, the problem may be in the computerized system. For that, you'll need to get in touch with Vollara (formerly EcoQuest) customer service. 800-989-2299.

Posted on Feb 12, 2011

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3. Then with your other hand, side your index finger from the top down the back side of the remote until you finger nail catches the a slot (about an inch from the top of the remote). Right below that slot, is a plastic tab that secures the battery cover. Using your finger nail, pull that tab down about 1/16" away from the remote to unlatch the cover.

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1 and 2 are pretty easy to check. Go to www.healthylivingia.com and look for the FreshAir, under the support tab you will find manuals that you can print out.
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I hope this helps.
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