Hello,
this unit does have some issues with the auto update. It was a good move of you to backup the data on it.
Sometimes, moving to another section of the administration webpage and coming back to the update section will take you to the next step, or you will have to start the update again.
Another option, is to download the capsule file to proceed with the update. It is available on the LaCie website if you are patient enough to find it in the list (look under hard drive downloads)
If the update process still is not working with it, you will have to reboot.
As for your lack of connectivity, it is sometimes caused by the load of the unit, so maybe you can try to make sure the unit is not used beyond its abilities.
If you see no progress. Please provide me with your operating system and the current version of your firmware.
Regards,
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