Incoming calls ring once and are told thew will be transferred and then a voice tells them goodbye

What happens when you TRANSFER an outside call to that extension? If that works, you have Intercept issues which is handled with programming. If it still does not transfer, you have CF issues, started by a *710x command for both internal and outside calls.

Carl

Use feature 986 (transfer to VM) then enter in the co-workers extension number. That will bypass the extension and send the caller directly to his voicemail.

The answer mode determines whether the HP Fax answers incoming calls or not.

Different answer modes are :

* Fax

The HP Fax will automatically answer all incoming calls using the Rings to Answer setting. This is the default setting.

* FaxTel (unit with handset model only)

The HP Fax automatically answers all incoming calls using the Rings to Answer setting. If the call is a fax call, the HP Fax will receive the fax. If the call is a voice call, the HP Fax will create a special ring to indicate it is a voice call. The incoming voice call will need to be answered using the attached handset.

NOTE: If the HP Fax determines the call is a voice call, only the HP Fax will ring with the special ring tone. The other phones on the same phone line will not ring at all. You will not be able to pick up the voice call using the other phones.

* Tel

The HP Fax will not automatically answer calls. Faxes will need to be received manually.

* AnswerMachine

The HP Fax will monitor the line when an incoming call is answered by a person or by the answering machine. If the HP Fax detects fax tones on the line, it will receive the fax.

This can be handled by the DND feature in your admin settings... Do not disturb will transfer your calls direct to voicemail without ringing the handset.

I would need to know what group your lines are ringing in to.(Look at the phone display on any ringing phone and it will tell you the "ringing group" probably 500, 501 etc.) With that known we can add all three stations to that group and mark the "NEXT" option to go to station 202. Just have 202 forwarded to voice mail on a NO ANSWER condition and it will work for you

Is the caller being transfered to the ext or is it on incoming calls?
Tony

No response. closing

I need to know more details,
Can you tell me whether you have lotsa messages in your phone?

I have contacted Verizon tech support for this issue. They say it depends on where you are (what towers are responding to your incoming call) and can not be changed. I told them that Cingular could entend the ring time, not number of rings. The rude customer-no-service person told me "well, you need to go to Cingular-now AT&T". We will see what type of response I get from the letter I wrote to the President of Verizon.

Typically you want your phone system to ring your phones (say extension 10, 11 and 15) and then if no one answers after so many rings the call is transfered to the port the voice mail is on (let's say it's port 16) The voice mail is set to answer right away but does not "ring" until the call is transfered to it. This way (at 4 rings) if a call comes in on line 1 and you answer after 3 rings but a call comes in on line 2 at the same time, the first ring on line 2 will not make the total = 4 and set off the voice mail. I would guess the port at your voice mail is not set to ring and nothing is set up to transfer calls to your voice mail. Did you set this up yourself? How did you program the phone system?