Hi.
First test to see if this is happening with a particular DVD. Also go to sound settings and tes with different settings (test 5+1 if you have this configuration, and thest two speakers stereo in any case).
If problem occurrs with any DVD played, check the Center Speaker audio connection and working status. With surround settings the voice is often sent mostly to the center speaker. If speaker is malfunctioning you may get no or low voice audio signal.
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Thank you for your reply the centre speaker was disconnected. We have actors speaking now.
Can I adjust the volume on the speakers individually?
Regards Julie
Yes the solution was helpful. thankyou Julie
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