Hello,
I'm sorry, I thought I had one of these models in stock here so I could take it out of the box and photograph this repair for you. Unfortunately I didn't have the exact same model, however I do have a similar model to yours in stock, which I used to try and demonstrate how to get the new hose in.
This was a terrible design by Eureka BTW. The new model I photographed today had this problem fixed, and they bottom hose holder no longer is screwed in.
If you look at the very bottom on the back of your vacuum cleaner, You'll see where this plastic cover piece goes over top of the hose. You need to remove one screw, the one all the way at the bottom in order to install the new hose properly. You'll need to use a T20 Star bit Screw driver, which is kind of rare, and you may need to go out and buy one, as most people don't have these types of screw drivers.
Here's the picture of the newer model I opened up. If you look where my finger is pointing, you should see the screw:
Once you've removed this screw, simply pull the flap that goes over top of the hose out, just far enough so you can slide the new hose behind it.
Once you've pulled the hose about half way through, you can then screw in the screw, and you attach the hose proper way on both ends.
Hopefully this helped you. If you have still have questions on how to fix this, please just use the comment field at the bottom of the page. I'm always more then happy to help, and I'll try and wait until I get your particular model in stock so I can take better pictures of the repair. If you found this solution helpful, please be so kind and rate the repair helpful by, or by leaving feedback for me, this is really appreciated by the FixYa community.
Thanks so much,
Chris Jones
GoVacuum.com
https://www.mdappliance.com that has Hoover Agility replacement hoses and their prices are the best I have found so far. The smaller inner hose (part number 90001080) is only $9.99 (compared to $13.99 & $19.99) and the external hose attachment (part number 91001004) is only $25.99 (compared to $39.95). I specifically asked and the parts are brand new... not refurbished or used. Their phone number is 866-914-1252. Just in case you're wondering, I'm not a rep for the company nor do I have any affiliation with them. I just placed an order for the hose attacment and came across this webpage and figured I'd add my 2 cents. Hope this info is helpful. I tried to make it as complete as possible.
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To make sure that I get you the most accurate information on fixing your vac, could you please kindly provide the model number to your Eureka? It can be found on the bottom, or the back of the vacuum on a foil sticker. I can then take some pictures for you to show you how to remove this hose.
Thanks,
Chris Jones
Govacuum.com
Thanks for your response. It's a Eureka SmartVac 4870MZ. I did manage to remove the old hose by cutting it, since it was already split. But I still need to install the new one.
To clarify, I think the problem is just accessing a retainer-type area that keeps the hose from dragging. I haven't tried it yet, but I think I will be able to attach the new hose to the outlet (or inlet) and use it. So it's more a problem of carrying and storing the hose, I think.
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