1) What brand and model water heater?
Copy following link for troubleshoot by type of gas control valve.
http://waterheatertimer.org/How-to-troubleshoot-gas-water-heater.html#intellivent2) Clean air intake screen using compressed air or feather duster.
With AO Smith, craftmaster, state, reliance, american, kenmore, whirlpool, the air intake is located on bottom of heater. Rheem, richmond, ruud, GE, Bradford white, the air intake screen is located under combustion parts.
Water heaters today require plenty of fresh air. If
air intake gets clogged with dust, then combustion byproduct moves up
pipe too slowly for amount of fuel being burned, and this overheats
combustion chamber.
http://www.thetankatwaterheaterrescue.com/forums/forum3/3) Add a comment with more information
If you need further help, I’m available over the phone at
https://www.6ya.com/expert/gene_9f0ef4df2f9897e7
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