For troubleshooting:
http://www.kwikset.com/Customer-Support/Product-FAQs/Faq/50160000000HhhEAAS.aspx
Notice that the above may be a .PDF file type. That means that you need to have Adobe Reader or similar installed on your computer to view it. So if you are unable to view the file, download (for free) and install Adobe Reader first. You can get it here:
http://get.adobe.com/reader/
Good luck--and please provide feedback if this helps!
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