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Make sure there is no dust or foreign material that could be jamming the lens and lens shutter. Have you tried removing battery or battery pack or try to reset camera? Just a suggestion.
Lens errors are fairly common. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended ...
Unfortunately, many cameras that fall prey to this can only be corrected by professional repair. But, here are some things that you can do that may correct it. They only seem to work for less than 40% of the lens errors, but if the camera is out of warranty, they're worth a try.
Not sure about the pattern of errors, but the advice for error 99 diagnosis is to try the following diagnosis steps to isolate the cause of the issue:- 1. Turn off the camera. 2. Remove the lens, battery, and CF card. 3. Allow the camera to sit without power for approximately 20 minutes. 4. Insert only a fully charged battery, and turn on the camera. 5. Depress the shutter button as you would to take a picture.
Does the “ERR 99" message appear? If so, the camera may be faulty and requires a service. If it does not, then: - 1. Turn off the camera. 2. Insert the CF card. 3. Turn on the camera. 4. Format the CF card in the camera. 5. Depress the shutter button as you would to take a picture.
Does the “ERR 99" message appear? If so, then the CF card is faulty. Try a different card. If the message does not appear: - 1. Turn off the camera. 2. Clean the gold contacts on the lens by GENTLY rubbing them with a pencil eraser or soft cloth. Keeping the camera face pointing down, also clean the gold contacts on the camera, being careful that you do not let any debris fall into the camera body. 3. Reattach your lens. 4. Turn on the camera. 5. Depress the shutter button as you would to take a picture.
If the “ERR 99" message only appears when one particular lens is attached, then that lens should be examined by a service technician. If you see the “ERR 99" with a different Canon lens attached, then the camera is faulty and should be serviced.
Hey Ryan Roos, This message should mean there is something obstructing the movement of the lens (i.e. sand). You could try blowing compressed air into the side of the lens to try and dislodge whatever is in the lens. You could also try putting the camera on a flat surface with the lens pointed up while holding in the shutter button, and while doing this turn the camera on. If these options don't work I would have the camera looked at by an authorized service technician. I hope this helps! Sincerely, Allan Go Ahead. Use Us.
What you are seeing is a generic stuck lens error message, turning off the camera and turning it on again will not fix the lens unfortunately.
Your
lens needs to be cleaned or repaired, and if it cant be repaired it
needs to be replaced. There are online places that will do it for a
decent price and there are others that overcharge by way too much.
Fixya rules prevent me from giving you a link to anything off Fixya that would help you fix your camera.
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