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Anonymous Posted on Jan 05, 2011

I recently purchased a Samsung 46" LCD TV from Best Buy, model LN46C630K1F. I love the tv except for one issue -- intermittent jerky picture. Samsung, Best Buy and Cox Cable (Omaha, NE) have not yet been able to resolve the issue. I have tried all of the Motion Plus settings to no avail. Curretly I am using the custom setting with Motion Blur of 10 and judder reduction of 0. The issue occurs on both HD and non-HD channels, but not during commercials. It is most noticeable on AMC, USA, TBS. I can't believe I am the only person who has this problem. Thanks for any help you can offer.

  • Anonymous Jan 05, 2011

    1. Best Buy traded out the tv for another exact duplicate tv and both tv's have the same problem.
    2. Cox Cable has been outside and inside our house and has changed many components including cable boxes, wall to cable box wiring, connectors, amplifiers, and splitters.
    3. The problem I am having may be more accurately described as picture stutter and/or input lag, causing the picture to intermittently jump. There is no issue with audio.
    4. I have tried both component cables and HDMI cables with the same result.
    5. We use the tv only as a monitor. We use a Cox Cable HD box and a LG receiver and surround sound system.
    6. We do not have this issue with our lower level recreation room Sony television and surround sound system (all much older equipment) and a Cox cable box.
    7. Given we have already tried both of your suggestions, I need additional advice from you.

    Thank you.

  • Anonymous Jan 09, 2011

    We have no problem with an alternate source of programming, i.e. DVD or Blu-Ray. It only occurs on 4 channels of Cox Cable programming and only during the broadcast itself (mainly movies), not during commercials. We only have the problem on the Samsung TV on the main level, not on our older model Sony TV in our lower level recreation room. I am not familiar with the term, so is a T-con board inside the TV, the cable box, or somewhere else??

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  • Posted on Oct 11, 2011
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Problem: screen is flashing on all imputs

Solution: some LN46C630K1F have a faulty jumper switch. Specifically Jumper 852 should be cut and removed per Samsung.

This is a Samsung fix according to the Geek Squad with Best Buy. However, if you do not have this problem until after you have owned for 12 months Samsung assumes no liability and will not pay for repair or reimburse for repaid. This is despite knowing the problem and how to fix.

Very un-Samsung based on previous experience and not like Best Buy to stand by and do nothing.


Regards

  • Anonymous Oct 11, 2011

    Follow up - ComCast had come out to house after many phone calls and checked all wiring from pedestal to house to set and then replaced all boxes (to this one set), all wiring and cables. Made no difference. ComCast said call Samsung they have seen this issue on other Samsungs but did not know what the problem was.

    Called Geek Squad and they were going to replace the Power Supply before they could check anything else. Before replacing Geek Squard called their Tech Support and were immediately told not to replace but to do the fix above based on instructions from Samsung according to them.

    Based on what am seeing on internet here and other sites this has not just started and Samsung and Best Buy are aware.

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  • Posted on Jan 06, 2011
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The first thing I would like you to check is whether it happens when you are watching a DVD or something. I really think this is a problem with the T-con board which is the most common cause of this problem. So try it and let me know.

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  • Posted on Jan 05, 2011
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Where ever your signal is going into, it is not tune to the right frequency and that is why your picture is not right, and the TV needs to be replace, The TV has to be tune exactly right to receive a clear signal. There is one more thing I wold try before replacing the TV, that is replace the cables or cable, or what you are using from the cable to the TV replace it and see if that is the problem, if it is the same then it is the TV that has a problem.

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