Question about M-Audio Keystation 49E 49-Key Entry-Level USB MIDI Controller with Session Recording Sof

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My keystation 49e piano just quit working. i dont know why or how to fix it

Posted by donovanfrase on

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Anonymous

SOURCE: Problem with "M-Audio 49e keystation"

The 49e has been a real pain--especially if you have previously used another M-audio controller on the same machine. I just spent 3 hours to get mine working on XP (with a Creative sound card). In summary--for my machine--Windows XP kept putting the old WDM driver back (vintage 2001), even though I installed the M-Audio. I had to finally use the 'Add New Hardware Wizard' and force it to install the non-certified M-Audio drivers that were supposedly installed when running the M-Audio installer. (Skip internet search, and browse to M-Audio folder in Program files, it will eventually find them.) There are two M-Audio USB drivers that need to be 'forced' via New Hardware Wizard. But Windows thinks its drivers are a better match and even though 'device is working properly' it doesn't get recognized in your software. After I go rid of the WDM drivers and replaced them with the 2 USB ones from M-Audio, my DAW finally recognized the keyboard. I even went through regedit to clean up all the M-Audio stuff so I could get a fresh install. I don't know if this makes enough sense, but good luck.

Posted on Oct 24, 2007

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Anonymous

  • 1 Answer

SOURCE: M-Audio keystation 49e stopped working

JA user_offline.gif vbmenu_register("postmenu_31136", true); M-Audio Tech Support Join Date: Jun 2008 Location: Irwindale, CA Posts: 5,033 icon1.gif "I asked our repairs department and they said the problem is either the main board or the velocity board. You can order both boards from our repairs department and return the one that is not needed. The main board goes for $20 and the velocity board for $14. 626-610-2529, Mon - Fri, 9am - 5pm Pacific Time."

I just found this in the M-Audio forums. I've just called the number and left a message at M-Audio requesting a callback. I'm really hoping that tech support will have a solution for whatever is causing this malfuntion. . . I'll post here again when the parts come.

Posted on Apr 28, 2009

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JA user_offline.gif vbmenu_register("postmenu_31136", true); M-Audio Tech Support Join Date: Jun 2008 Location: Irwindale, CA Posts: 5,033 icon1.gif "I asked our repairs department and they said the problem is either the main board or the velocity board. You can order both boards from our repairs department and return the one that is not needed. The main board goes for $20 and the velocity board for $14. 626-610-2529, Mon - Fri, 9am - 5pm Pacific Time."

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Youve gone through the settings to make sure it is sending and your computer is receiving on the same midi channel?
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