Sorry to read about your issue.
The brewer should be de-scaled at least every 3-6 months. Scale is harmless, but if left unattended, it can hinder optimal brewer performance. De-scaling your brewer regularly helps maintain the heating element, removable water reservoir and other parts of the brewer that come in contact with water. Better water quality and water heating means a better cup of coffee, tea, hot cocoa or iced beverage. We recommend de-scaling your brewer at least every 6 months (every 3 months if your water has a high mineral content). The de-scaling process involves using 48 ounces of undiluted white vinegar.
Take 48 oz of white vinegar. place in tank. pretend you are making coffee (Do No Use K Cup). let the water fill you mug. then empty that mug. Do it again until tank is empty. then let sit for 4 hours.
Then fill with fresh water to the top. let that tank of water run thru. towards the end taste the water.
If you taste vinegar..use more clean water, until the taste is ok.
I tried to help you. Please help me and Vote/Rate this response. Thanks and good luck
I have taken the beast apart and watched it successfully cycle and fail to cycle.
Warning!!! (DO NOT TRY DIS-ASSEMBLY IT UNLESS YOU KNOW EXACTLY WHAT YOU ARE DOING AND RECOGNIZE THE COMPONENTS, You could electrocute yourself and suffer nasty permanent scaring... ouchie!)
I discovered the same as another person claimed a "check value" and/or air leak/lockup. The pump cycles, but can't get water so the machine shuts down to prevent over-heating. (The dreaded "Not Ready").
Solution...
1. Turn off the machine and unplug until it is completely cooled, say 4 hours. (Allows for temperature equalization of the water chamber and the water supply)
2. Completely fill the water reservoir. (The extra water just helps the pump break the air lock).
3. Turn the machine on and wait for the pump to start drawing water.
4. Immediately knock 1-3 times on top of the water reservoir/machine (at the very top of the machine) about as hard as would knocking on a door. (Watch the water level, it should immediately start to drop)
The pitch of the pump should change when the water begins to be drawn into the heating chamber. (you can also hear the water flowing)
The problem is caused by air entering the water supply system. This air provides a "lock" on the system that the pump can't overcome. This can happen due to a number of issues but most issues should be this easy fix.
The machine refills itself 3 times. At Power-on, at beginning of the brew cycle and after the brew cycle.
Watch the machine and any time the pump cycles make sure it draws in water until it shuts down, if it doesn
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