You will have to send it back to your brother in Florida so he can take it to the 'security location' which he set when he first started it. It will then automatically unlock and you can have him reset the password. If that is not an option, you will have to send it back to Garmin with an original receipt from an authorized Garmin dealer and they will unlock it for you, usually for a small service fee. Those are the only two options to unlock it if you don't know the password.
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