Just Purchased A Hp Office Jet Pro 8500A. The printer says Pump Motor Stalled. What to do ?

Ok, I'm no expert on every hp printer out there, but I have like 3 of them here now and one has the pump motor stalled error. I took apart the printer (I don't suggest this as it will drive you crazy) and what I found was the hydropump was unplugged! (the hydropump moves the ink from the cartridges through the tubes to the printhead) I plugged it back in reassembled and the pump motor stalled error was gone! However this printer now has a message that says the ink system cannot continue with the level of ink in the cartridges, please replace the cartridges and push ok. You printer might be having the same issue. Here is an easy way to tell if the pump motor is not running.
When you first power up the printer is will make a bunch of clicking noises followed by a period where it makes a whirring noise for about 40 seconds or so then a bunch of clicks again and the whirring for a longer period. If you are only hearing the clicks then the pump is not operating, as it is a new printer return it, the plug on the motor was probably never connected right or shipping popped it loose.
Hope that helps you.

Seeker

Hi,

You mentioned this is brand new printer purchased and gives "Pump motor Stalled" Error. Since this is new unit, my suggestion would be to contact HP Tech support regarding this issue as your printer is In-warranty and if needed, the printer will be replaced without any cost.

OR,

If you have purchased the printer from a store like bestbuy, Costso, Walmart etc. you can return the printer to them and get another one exchanged ( Check their return policy )

HP Contact # - 1800-474-6836

Before you contact HP or return the printer to store, you can try few things to check if it works as "Pump Motor Stalled" generally is Hardware Issue.

Open the Printer front access door.
Remove the Cartridges and Printheads ( Printhead is that holds the cartridges, loosen the latch to remove it )
Clean the contacts ( Electrical or Golden contacts ) using lint free cloth. ( Cloth damped with few drops of water, squeezed properly )
Put the Printhead and Cartridges back and Turn off the printer and turn on.

If should not display the error. If it does, it is your choice whether to take the printer to store and get exchanged or contact HP.


Regards,
Ron

* Please rate this solution with Thumbs up and Testimony to help us improve providing support