I turn on machine keeps running and comes up with this message: raise presser foot and needle bar then turn on pwer again, when it is already on.

Are you having any problems moving the needle bar with the hand wheel? Make sure that the presser foot is up and the needle bar is fully up. Then redo the top threading for the machine. Try unplugging the machine and blowing any loose debris out of the needle bar area. (I'd suggest compressed (canned) air or equivalent to minimize excess moisture in the electronics.) Also check if the machine gives the same message with the presser foot and needle down on restart.

If the problem persists, then the issue is likely to be a faulty control board. I don't know if any sewing machine repair technicians still have spare boards. They aren't on the in stock parts at two vendors that I know.

I hope this helps.

Cindy Wells

The needle bar as the long vertical bar that the needle is attached to. Hand rotate the handwheel until the needle is at its highest position before it begins to descend.

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Perhaps this error list will help you resolve the problem:

https://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=web&cd=2&ved=0ahUKEwijuKaq-9fJAhUD6WMKHXLVCyYQFggjMAE&url=http%3A%2F%2Fwww.janomeservicevideos.com%2Fwordpress%2Fwp-content%2Fuploads%2F2015%2F02%2FError-Codes.pdf&usg=AFQjCNHyJmEhmZ9Avh-lSL4Y0vVHEYM1yg&cad=rja

Try lowering the pressure foot and the needle and then raise them
again and then restart the machine, and if that doesn't clear the
error message then it's time to service the machine.

Did you check the needle down button. Be honest and return it. Price one and wonder why you borrowed something so expensive. She may know what to do. But dont tinker or try to fix it. It seems like a fixable error. You probably afraid to tell her. But you stressing yourself out. If you borrow it you probably know a cheap embroidery machine is about $500. Just get it back and maybe she won't snap its probably something simple.

Unfortunately you are probably not going to be able to fix this.
It needs a sensor adjusted (probably), or a component replaced.

If the comment already posted did not answer your question, here is another thing to check. If the screw that attaches the foot and ankle to the presser foot bar is tight, and the foot can still be moved, it is likely that the presser foot bar has become loose within the lifting mechanism. You could save yourself some trouble by taking your machine to a sewing machine repair shop, but if you would rather avoid that expense, do the following. Remove the needle bar and take up mechanism cover on the left side of the machine. This is held on by a single phillips head screw on the back side of the machine, which, with the back of the machine facing you, should be on the top right side of the machine. Once this cover is removed you will be able to see two vertical metal shafts, one is attached to your needle clamp and needle, and should be in the front. The other is the presser foot bar, and will be behind the needle bar. There should be a small allen screw about halfway up that shaft that tightens onto the bar. With the presser foot properly positioned on the needle plate, tighten this allen screw. Don't tighten the screw too tightly, as this can damage the presser bar, just make sure it's nice and snug. Make sure the presser foot raises and lowers properly, and re-attach the needle bar cover.
Hope this helps.

Did you raise the presser foot and needle?

Plate on bottom: Remove screws. Keep screws in safe place and oil moving parts with good quality sewing machine oil. Zoom with spout for sewing machines & servers is what I use purchased online...lubricate gears with Singer lubricant (in tube). Tip machine back onto a towel to remove screws. Just one drop oil on moving parts & dot of lube gear only if not showing signs of grease already. Please remove bobbin and presser foot before cleaning/oiling. One drop oil then generously SMEAR oil on oscillating hook, open right front door & one drop top of needle bar. Clean out race shuttle for lint, fuzz balls, broken threads with soft sewing machine brush & clean your feed dogs gently with bristles too. Hope this helps. Do not clean machine near children or curious pets! I run my machine with pedal on table top so I don't accidentally step on it. Control with right hand to see moving parts. At your own risk, of course. Safe and effective but only if you are extremely careful. Replace all screws securely. Put in new needle all the way UP into needle bar groove, presser foot UP turning handwheel towards you, flat end of needle to back, Thread Front to Back of needle.. Keeping presser foot raised @ highest position ensures thread locates the tension slots properly. Jimmy

First, raise the presser bar, remove the presser foot, the presser foot holder and screw.

Turn the handwheel to bring the needle to its highest position.

Place the darning foot on the presser bar and make sure that the metal bar of the darning foot is above the needle clamp and put the screw back on and tighten.

As the needle bar raises and lowers, the foot will hop up and down slightly.

Make sure that you always lower the presser bar when using this foot. Lower the feed dogs also if your machine has this feature.

Turn power switch to "0"
raise the needle to highest position by turning the wheel toward you(counterclockwise) and raise the presser foot lever
release the foot by raising the lever located at the back of the presser foot assembly
place a different presser foot on the needle plate so that the bar on the presser foot is in line with the slot on the shank
lower the presser foot lever and fix the presser foot onto the shank. If the p foot is in the correct location the bar will snap in you should hear a click or snapping sound let me know if this helped thanks! amy