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Question about Microsoft Zune JS8-00001 Digital Media Player

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Have a 80 GB Zune. It froze one day and was showing the message 'Connect the player to your PC'. I did that but then some error message started appearing in the Zune PC software. I tried formatting the Zune but now whenever I restart, it shows error 5 - Contact support. Any idea if i can fix this on my own without sending it to Microsoft.

Posted by castillo51 on

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Ed Mac

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Try the reset procedure...

hold the back button and the up button until you see the Zune logo then release. if this doesnt work then you are going to have to reset your Zune....however this will loose all the data on the zune so your music/movies will be completely gone. you are going to need to press and hold the back and up button until the zune logo appears then hold the back,play/pause, and the center button until you see "please wait"

Posted on Jan 02, 2011

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