OK, i too have had this problem and i have solved it via this website. This thompson modem is also referred to as... o2 wireless box II/III the website link is
http://www.unofficialguidetolive.co.uk/faqs/62-my-nat-is-strict-or-moderate
Search for the specific (o2 wireless box II/III) modem and follow tthe simple instructions onscreen.
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