It could be one of several problems.
1. Ensure the filter is clean. It should be rinsed and dried thoroughly about every six months. Allowing it to go longer results in dirty filter, which results in excessive stain on the motor, which will eventually cause the motor to burn out. I highly recommend keeping an extra filter on hand to use while the other is drying.
2. Ensure filter is in the vacuum and properly seated. There's a cut-off switch above the filter that prevents the vacuum from working if there is no filter. This is to prevent dirt and debris from being soaked into the motor compartment and thus into the motor.
3. Detach the low voltage wiring from side of unit. Use a pair of needle nose pliers to short across the terminals of the vacuum. If the motor and CVA board are good the vacuum should run. If it doesn't, the problem is with the motor or CVA. Further trouble-shooting to determine the problem should be done at an authorized Aerus Electrolux store by a trained technician.
4. Any broken or worn out switches, wiring, and/or terminals in vacuum unit or hose/attachments could also result in the machine not working. This is assuming you have the deluxe set of attachments with the electric hose and power nozzle.
Testing hose: Detach hose from wall and wand. Turn switch full on. Using a continuity tester or multimeter, place one lead in a terminal on the hose, and the other lead to each lead on the other end of the hose. One lead should read zero, the other infinity. Repeat with the other terminal. The readings on the other end of the hose should be opposite of the first lead. If any of the reading are other than this, the hose needs to be repaired or replaced.
Any problem can be easily diagnosed at an authorized Aerus Electrolux store. You'll need to take the unit, hose, wands, and power nozzle to the shop for accurate diagnosis.
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