Apple iPhone Smartphone Logo
Posted on Dec 28, 2010
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Cmy iphone screen is white and i have tried everything please help?

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  • Expert 141 Answers
  • Posted on Jan 01, 2011
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Joined: Dec 29, 2010
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Hi you can try to restore the deviCe as a new iphone but it will wipe all the data from your phone, if it doesnt work then your best checking out your warrenty with Apple and seeing if your still within your year, if so they will most likely help you out but it may have a charge.


Use the following steps to restore your iPhone.

***** IF YOU CANT SEE YOU IPHONE IN ITUNES OR IT IS STUCK AT THE APPLE LOGO - POWER DOWN YOUR PHONE - HOLD DOWN THE HOME BUTTON FOR AROUND 6SECS WHILST CONNECTING TO ITUNES - RELEASE BUTTON - ITUNES WILL THEN APPEAR WITH MESSAGE SAYING IT HAS DETECTED IPHONE IN RECOVERY MODE & CONTINUE TO RESTORE YOUR PHONE - FOLLOW FROM STEP 6! ) *****

  1. Make sure you have the latest version of iTunes installed and running before attempting to update.
  2. Connect your device to your computer.
  3. Select your iPhone when it appears in iTunes under Devices.
  4. Select the Summary tab.
  5. Select the Restore option.
  6. When prompted to back up your settings before restoring, select the Back Up option (as seen in the image below). If you have just backed up the device, it is not necessary to create another.
    cmy iphone screen is white and i have tried - ht1414_03--back_up_settings-002-en.jpg
  7. Select the Restore option when iTunes prompts you (as long as you've backed up your device, you should not have to worry about restoring your phone).
    ht1414_04--restore_dialog-002-en.jpg
  8. Once the restore process has completed, the device restarts and displays the Apple logocmy iphone screen is white and i have tried - ht1414_05--restored-002-en.jpgimg src="/uploads/images/ht1414_05--restored-002-en.jpg" alt="ht1414_05--restored-002-en.jpg" class="h_mi" />
    iPhone only: For the iPhone only, after a restore, the iPhone displays the "Connect to iTunes" screen. Keep your device connected until the "Connect to iTunes" screen goes away or you see "iPhone is activated." If iTunes docmy iphone screen is white and i have tried - ht1414_06--connect-002-en.pngction, you cannot complete this step.cmy iphone screen is white and i have tried - ht1414_07--activated-002-en.pngages/ht1414_06--connect-002-en.png" alt="ht1414_06--connect-002-en.png" class="h_mi" /> ht1414_07--activated-002-en.png
  9. The final step is to restore your device from acmy iphone screen is white and i have tried - ht1414_08--set_up-003-en.png device is restored and-in the case of the iPhone-in the process of activating, you should be able to see the following in iTunes:
    ht1414_08--set_up-003-en.png
    Select the backup you want for your device and select the Continue button to complete your device's restoration.
If you do not want to restore from backup, select "Set up as new...

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If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
Thanks, Joe



I’m happy to assist further over the phone at https://www.6ya.com/expert/joe_8b8c2cd6ce148309

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