The error is scanner error check the scanner in moving or not if not then check the scanner cable is broken or dust on scanner rod clean oil it properly
OPEN THE THE SCANNER AND CHECK IF THERE IS A BROKEN CABLE
SOURCE: Scanner Error 5 "error message" on my all in one
I had this problem and it had to do with the scan bulb head not recognising the marker. My temporary fix until the bulb is replaced is to turn the printer off, open the top (ADF and all) with the gray button on the right so that it's slightly raised and then switch the printer on. When it comes up, just close and print/scan/copy as usual. Apparently the spring in the arm warped the interior surface where the head moves and it can't line up when it's closed. Hope this helps.
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