Question about Jakks Pacific Spy Kit

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My son got a Spynet Video Watch for Christmas. He has been charging it for over 5 hours and it still doesn't show a full charge. It only shows half a charge and when he takes it off and tries to use it the watch only works for a few minutes and shuts off. Is there anything we can do to fix this?

Posted by pdschanz on

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Jean DeLauche

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  • JAKKS Pacific Master
  • 2,911 Answers

Hello, Pdschanz -

Since the watch was a Christmas gift, it is probably still under warranty.

I hope you found and downloaded the instructions for the watch, saved them in a Documents file with a file name you can find again easily, printed the instructions, and read them thoroughly all the way.

If you have not yet contacted Customer Service for the watch, I suggest you do that after reading through the instructions and the FAQs near the end of the instructions.

This is the telephone number for Customer Service for Jakks Pacific Inc., manufacturer of the watch:
877-875-2557
Malibu, California
Call weekdays during normal office hours, Pacific Time zone.

This is the email address for Jakks Pacific Customer Service:
[email protected]

Source of information:
Instructions for Spynet Video Watch with Night Vision
http://www.spynethq.com/core/pdfs/instructions/Video_Watch_with_Night_Vision.pdf

Best wishes.

Posted on Jan 21, 2018

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2 Related Answers

Anonymous

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SOURCE: Spynet Video Watch not working - battery was

OMG!!! I am so upset right now my son's watch was on the computer charging and now all it has across the screen is spynet ....I HAVE RESET IT AND IT GOES BACK TO THE SAME THING!! I AM RETURNING IT TODAY!!! WHAT A DISAPPOINMENT

Posted on Dec 26, 2010

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Anonymous

  • 1 Answer

SOURCE: New Spynet Video Watch will

The external battery pack supplied in the box with the watch works in "Try Me Mode". There is a reset button on the back of the watch. Reset the unit and the USB port will work. I have two units that had exactly the same problem. Both are charging now!

Posted on Dec 27, 2010

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