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There are little gears to open the tray with a little rubber belt that drives it you should be able to open door and pull on tray to get disk out if not unplug it take top off push tray out Cheapper to replace player than to fix but little flap should pull down grab tray and pull
If you take off the top cover you might find that a drive belt that moves the tray is either off or broken. They are cheap to replace you just need to measure the diameter in MM and then enter "drive belt XXmm" into Google go for the nearest size to your measurement.
when you hit the eject button try tapping the top above the disk drive. it may be somewhat stuck. if that doesnt fix it you might have a broken belt or a belt may have come off in it. the belt controls the movement of the drive in and out
Try unplug,replug the unit back like about an hour later for the unit for resetting itself back to factory setting.If getting the same result the unit might have a shorted motor drive for the disc tray.Or shorted control panel on the unit itself.Well,this thing a basic DVD player only wright?If u can tries take it aparts and check out tries to repair it ur self that great.If u tries the shops,not worth it.Trash it.These basic DVD player only are very cheap now.U can get one brand new like $40 dollars.
Check the jumper settings in the back of the drive, by the power cable. Make sure your cd/dvd drive is set to SLAVE, with your primary harddrive as MASTER. Check BIOS settings, specifically your boot order, choose which drive you want to load first (usually HD 0), save and exit. That's just the basics, though. Another possibility is that you might just have a paperweight ;) If so, try another drive. Hope that helps Cheers from NZ
Open "My Computer".
Click with the RIGHT mouse-button on the icon for the CD/DVD drive.
Choose 'Explore'.
If your DVD drive is working, some files/folders should be displayed.
Are you using the free 'VLC' software to play your DVD-movie?
If not, search for VLC online, download it, and use it to "play" the movie.
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