Samsung UN55B8500 TV Logo
Anonymous Posted on Dec 26, 2010

Samsung UN55B8500 Powers OFF/ON While Watching Program Material (HDMI Inputs). I've had this T.V. for about 8 months now, and it is a great TV, except for occasionally powering off/on- this is accompanied by the sound of a relay clicking. My parents have the exact same model and have not experienced any such problem. Is this the Capacitor issue I see related to on forums? If so, how easy is it to replace the capacitors in the power supply? I'm a bit intimidated to take the large flat panel apart to fix it myself. If the unit goes out outside of warranty, I will be doing just that. Thank you, in advance, for any assistance you may provide. Please don't recommend I contact SAMSUNG. I will do that in good time. I just want to know, from those who DO know, what the exact issue is. Thank you, Shane

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electroman

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  • Samsung Master 1,039 Answers
  • Posted on Dec 26, 2010
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The capacitors on the power board that are domed on the top would be the first thing to look for. If you can solder ,it is an fix. If it is under warranty though you could void the warranty if you tamper with it.Bad capacitor on this newer model is unusual. If caps are ok I would Replace the main board.

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  • Anonymous Dec 26, 2010

    Thank you, Electroman2! I will have a look at the capacitors on the power supply, if it goes out after the warranty. I'll be bending Samsung's ear soon, to see what sort of warranty service they will offer.

    Regards,
    Shane

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  • Contributor 1 Answer
  • Posted on Feb 22, 2011
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I had the same issue. called samsung 1 month before warranty expriy. Due to snowstorms the techincian couldn't come to check the tv. almost 1 day after warranty expiry i reopened another ticket and the technician came today and replaced the power supply board/unit inside the tv. Part # BN44-00307A SMPS-LED SLIM. seems to have fixed the issue for now. Will see how it performs over the next few days.
hope this helps.

  • Anonymous Feb 22, 2011

    Hi Tumkyajano,
    Thank you for your note. The tech who came to my house replaced two of the four boards in the unit, one of them being the power supply (the board with all the heat sinks and capacitors), and the other board was the main unit (which contains the tuner and most of the HDMI interfaces). The problem seemed to be better, but in the days after the replacement, the television persists in turning off on occasion. A discussion with the customer service representative with the local SAMSUNG- affiliated repair facility last week netted the opinion that the bezel along the bottom can be sometimes too tight against the actuation switches. A technician is due out to my house today to investigate the issue. Seems the bezel can be held too tightly by mounting screws in the back cover.

  • Anonymous Feb 03, 2012

    Hows the tv so far? Mine was just fixed, both power and motherboards replaced.

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