Hello thanks for using fixya
If it ask phone lock code then phone
lock is the lock code for your phone. you might uses this to protect
your files on your phone.if you want to format your memory card
without that phone code, connect your phone to a computer, then go to my
computer then right click on the icon that contains your files (memory card icon) then click format and start
I hope this solution will helpful 4 u. Any more help, i am here to help
Please keep thumbs up in do Rating if it is helpful
THANKS & Keep Using fixya
It is quite possible that the phone has hung up because there are errors in the software. So to reset remove the battery and the memory card from the phone. Using your PC , scan the memory card for any corrupt files or media files with virus- it is possible when they are downloaded from unsafe sites. If so remove or format the card. Now replace the card and battery and switch on the phone. If the phone hangs up then it is confirmed that the software is corrupt and will need a reinstallation. Seeking help from the authorized service /support centre is most ideal. Take estimate and decide.
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