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Posted on Jul 05, 2008

TomTom Go 720 GPS suddenly won't recognise Australian maps has message "You cannot use this map on this device: Australia Regards, Lorance

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  • Anonymous Jul 06, 2008

    I purchased TomTom 720 on ebay. I followed instructions for setup and everything seemed ok. I used it once on local area to check it was working and it seemed to function properly. As I do not travel a lot I did not have reason to use the machine on a regular basis but I docked it into my laptop and got regular updates. Recently I was taking a trip 200km up the coast and staying overnight, which was a job for Tomtom. The night before I made sure to update TomTom. The next morning I installed TomTom in the vehicle and tried to set the destination and all TomTom said "Problem with map you cannot use this map on this device:Australia" I have tried everything: "online support" NO ANSWERS! I bought a NEW MAP of AUSTRALIA $150.00 (give or take a few cents: TAKE BEING THE KEY WORD). The download could not complete because of something I myself or my ISP was responsible for. At this time I have Formated the harddrive on the TomTom and will try and start again. If that does not work I will take it to ACA and demolish it with a sledge hammer and hope that they will pay me for the story.

  • ross63 Aug 19, 2008

    I have a tom tom I got from ebay. The same thing it worked a few times then it came up with this error.



    Help me....



    Ross

  • pjlist Sep 03, 2008

    just happened to me with NZ maps.

  • damiengo920 Nov 11, 2008

    same deal here

    updated from tom tom home and now maps wont work. i have a go 920 that i bought of ebay from england. worked ok until these updates and now only recognises "Guam" like i need that........

    anyone know a fix??

  • Anonymous Mar 29, 2014

    set up lorance gps from USA to Australia

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1 Answer

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  • Contributor 25 Answers
  • Posted on Feb 26, 2009
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These error's occur when units have cracked maps put on them.
When you update your tomtom device it will replace the cracked file with the original tomtom file.

these units on ebay are mainly refurbished units even tho they are in 'sealed' packaging, they opened your box, put cracked maps and sell the device for more then what they have paid for it.

Best to take it back to person you purchased it from.

avoid tomtom products from ebay, most of them have cracked maps.

Thanks,
Pabs

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Related Questions:

0helpful
2answers

I have a tomtom go 720 and the maps have been deleted where can i go to get them back ?

register the device, tomtom home will reinstall the original map that was on the unit when new
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1answer

Problems with map

The map file is corrupt. Download and re install. (Update again.)
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Where do i get a australian map for my tomtom 300 gps

An up to date Australian map can be purchased from TomTom website going here http://www.tomtom.com/products/maps/
7helpful
1answer

I have a GPS Navman c40/c60 and want to update maps etc, how do I do this? Karen.

The C40 is a "special" release for Australia, so I am presuming you are requesting information on Australian maps.

At present, the current map for Australia is 2009.

This link is for the Navman models you mentioned for Map information.

http://www.navmansupport.com.au/Maps/C%20Series.htm

Kind regards
Feb 14, 2010 • Uniden GPS
1helpful
1answer

TomTom Go 720 map activation

No Maps Found usually means the Application on your internal memory is not the latest one, or the map did not download correctly.
Make sure when you select internal memory when updating your device on home, that you update the application as well.
V8351 should be the latest application for your device.
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Lost usa & canada map

I bought a Tomtom go 720 from Australia and build in Australia Map, I want to get a USA map, do they have any free download maps from the website.
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GO720 Map Update problem

It appears that this problem was a case of non-backwards compatability with maps to application versions. My gps was on v8.02 application which was not compatable with the v8.15 series of maps. I had to remove ALL the software off the gps, allow it to rebuild using TomTom Home up to v8.300 and then re-load the v8.15 maps. This then stopped my older maps from working.......
I can see this working in a commercial sense; ie every time there is a gps version update everyone will need to purchase new maps, but jeez it's bloody frustrating!!
0helpful
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Changing Maps

Can you tell me . After you installed the Western Europe map , did you at any time activate it ? ie , did you have to enter an authorisation code ?
0helpful
1answer

TOMTOM AUSTRALIA

Most likely , no , unless its a special pack or somthing.

All Maps are available as installable add-ons, usually sold as a insertable memory card containing relevant map software.

So to get Australian maps on your American TomTom would just require installing the Australia Maps pack.

Click Here for Instructions

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