I just got a kobo lookbook "ereader" for

Do you have the proper device driver installed on the computer?
:Other info I found online, but have not looked into:

Open the Hardware and Devices troubleshooter
http://windows.microsoft.com/en-us/windows7/Open-the-Hardware-and-Devices-troubleshooter

In addition you can also check if the device manufacturer have driver for the device.
For additional help, please see:
Kobo Help Forums/Frequently Asked Questions - Kobo eReader
http://kobo.zendesk.com/forums/165796-frequently-asked-questions-kobo-ereader
Need help with your Kobo eReader?
http://koboereader.com/FAQ

Tap the Kobo eBooks app icon. Tap the Menu icon at the top of the screen. Tap Settings. Tap Sign out of Kobo. Tap Continue when the dialog prompt appears. You will be signed out of the Kobo eBooks app. Tap Sign In. Tap Forgot Password? Enter the email address you used to create your Kobo account.

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Solution: Use the Literati USB connection and the following steps
1. Plug the eReader into a charger
2. Download v2.0 of the Literati or Lookbook firmware from - http://download.kobobooks.com/firmwares/merchsource/2-0/KoboRoot.tgz , and save the file somewhere you will remember

• NOTE: Some browsers will download the file and rename it to KoboRoot.tar. The upgrade will not work with the .tar extension. If this happened with your download, please rename the downloaded file to KoboRoot.tgz

3. Keeping the charger connected, connect the Literati or Lookbook to your computer through the provided USB cable
4. The eReader will appear on your computer as a mass storage device
ON A MAC:

1. Open mass storage device in Finder

2 . Click GO from the top menu

3. Click Go to folder

4. Type in .kobo (include the period).

5. .kobo folder will open

6. Transfer the KoboRoot.tgz file you downloaded to the .kobo folder

7. Once the file has transferred, safely eject the eReader

8. Turn off the eReader

9. Turn on the eReader

10. The eReader will take up to 10 minutes to start up, please be patient and do not reset or power off the eReader in any way.

11. Once the eReader restarts, it will have the latest version (v2.0) installed. You can verify this by pressing the menu button, selecting Settings and looking at the Version number.
ON A PC:

1. Open mass storage device in Windows Explorer

2. Ensure hidden folders are visible (different for different Windows versions)

XP: Go to My Computer > Tools menu > Folder Options > View Tab > Advanced Settings > Hidden Files and Folders > Show hidden files and folders. Press OK all the way out.

Vista and Windows 7: Start > Control Panel > Folder Options > View Tab > Click Show Hidden files and folders > OK

3. Open .kobo folder in the mass storage window

4. Transfer the KoboRoot.tgz file you downloaded to the .kobo folder

5. Once file has transferred, safely eject the eReader

6. Turn the eReader off

7. Turn the eReader on

8. The eReader will take up to 10 minutes to start up, please be patient and do not reset or power off the eReader in any way.

9. Once the eReader restarts, it will have the latest version (v2.0) installed. You can verify this by pressing the menu button, selecting Settings and looking at the Version number.

Try letting it have a full charge. Occasionally this is the problem with a black screen. If that doesn't work, call kobo. They should replace your lookbook with little trouble. Just be patient if you go this route, it takes around a month to get the replacement, and the replacement is a refurbished unit as a heads up. Personally, I was more than happy with my replacement. No more problems! :)

Where can I purchase a soft slip cover for my lookbook reader?

there on kobo store, just connect wirelessly and do firmware update then select freebooks

It is built into the unit as HELP. Turn on the unit and use the left menu. See option HELP. Not great help. Wonderful unit. Needs to have upgraded software once you setup unit and wireless. Update give you card reading and importing your own docs. Card port hard to access. Upside down.

I am having a problem get my lookbook hooked up with my wireless service I have verzion wireless.