Canon MP560 printer/scan/fax - Does not acknowledge that there is paper in the tray. Will not grab paper. I've tried cleaning the roller, which grabs the paper just fine. I've used this printer maybe 4-6 times, as it is new.

If the printer is not working properly or to clear memory try this:
1. On the operator panel, press and hold the ON/OFF button for one second. (The display will go blank.) Note: It may be necessary to unplug the power cord if pressing the ON/OFF button does not shut off the printer.
2. Wait approximately ten seconds and then press the ON/OFF button again.
3. Wait until the device has completed its cycling process before submitting another job request.
Or Try This:
To clear error messages displayed on the LCD or if the printer is not functioning as expected, it may be necessary to simultaneously press Stop/Reset and ON/OFF buttons.
1. With the printer powered on, press and hold down the Stop/Reset button then press the ON/OFF button.
2. Once the printer is powered off, hold down Stop/Reset and then press ON/OFF.

If I could be of further assistance, let me know. If this helps or solves the issue, please rate it and give a testimonial for my response. Happy Holidays!

Thanks, Joe

I’m happy to assist further over the phone at https://www.6ya.com/expert/joe_8b8c2cd6ce148309