Pleass make a copy from the printer
either you use a dedicated line for phone and fax or the same line for phone and fax
then perform a power drain on the printer
steps to perform a power drain
press and hold the power button down
holding down the button
unplug the power cable from the rear access of the printer
hold down the button for 10 secs
then first replug the power cord
then reboot the printer
press the setup icon(it resembles a wrench) on the printer touch screen
then go to tools
then select run fax test
then you can come to know what is the problem
if there is dial tone failure you need to check the phone line
if all says pass
then go to setup once again
then go to advanced fax setup
then check fax speed
if it is fast set it to medium
then check the ecm(error correction mode)
set it to off from on
then go to automatic reduction
then set it to off
then go to basic fax setup
then check the rings to answer
please make sure that the rings to answer for fax should always be 2 rings more than the telephonic answering machine
run a fax test again
then try sending a fax to the number(1-888-473-2963)
thats the hp[ faxme ] number
you will get a return fax
if the fax test says that the fax hardware failed please contact the hp tech support
thank you
with regards
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