I have sony hc38 and the error message c32:11 comes up and the door wont close...

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HERE'S WHAT WORKED FOR ME PER SONY TECHS:
Take? OUT the battery or disconnect the AC cord.
Turn the camera ON (tape, memory, edit settings) for 15 seconds.
Turn camera to off setting.
Plug battery or AC cord back in.
VOILA!
Worked for me and I had the stupid C32:11 error code for weeks! Door would not close. Followed the SIMPLE and SAFE instructions and IT WORKED! Just like magic. I couldn't believe it! Save your money TRY THIS!

Posted on Feb 03, 2011

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This is usually caused by a defective component in the tape detection circuitry or a faulty rotory mode switch and can usually be repaired fairly inexpensively. However, it's not a user serviceable problem and will need to be repaired qualified service technician.

My name is Rick and I'm a professional repair technician with over 20 years in the business and have repaired many of these. I'm semi retired and work from home with little overhead so I can keep repair costs low. If you decide to have the camera repaired, please click HERE for a directory listing that suits your needs.

If this response has been of any help to you, please be sure and give a positive vote for me on FixYa.com .

Posted on Dec 21, 2010

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