I had the same problem with a model 6325-4. Worked fine for the first week. Then, tone dial with redial, directory, etc was too fast for system to register the number.
Called Vtech support. After a 15 hold, 5 minute explanation and tech listening to a reproduction of problem over the phone, she asked that I perform a complete system reset (I called via my cell).
I unplugged power from base first, then removed battery from all hand sets. Powered down for ~3 minutes (with tech waiting on line the entire time).
I powered up base first and then reconnected all handsets. Selected a handset at random and performed the same dial from directory test I had done just before power down. The thing worked again. Call went through just fine. Tried several other selections in directory with same positive results. Now, if the system just stays stable and working.
Hope this helps..
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