Hi. This is Phil with DISH Network. Sorry to hear that you are having an issue with the video, lets get that fixed. There are some thing we want to check first. Let's first make sure that both the TV, receiver, and everything in between, are powered on. Then we want to find out which channel your TV is on, this can be done by turning the TV off then back on again. If your TV is connected by a coax cable, for receivers with a TV1 output on the back panel: Tune TV to channel 3 or channel 4 so that picture appears. For receivers with a Home Distribution output on the back panel (the TV without the receiver by it, or TV2) tune TV to channel 62 or 75. If non-coax, cycle through TV inputs until picture appears. These steps usually fix that issue; if they don't
then check that the connections between your DISH receiver, your TV, and any component(s) (VCR, DVD Player, etc.) in between are secure. If the issue is only on one receiver, unplug the receiver for 10 seconds and plug back in, wait for the receiver to turn on by itself, usually withing 5 mins, and the picture should come in after that. If you have any follow up questions let me know.
Additional info can be found here:
http://www.dishnetwork.com/SupportSection/bbs-screen
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