I have a PFS22SISBSS ge profile refrigerator bottom freezer the bottom freezer tray fell to the ground since the plastic bar that holds it onto the metal track has cracked and broken in half on the right side. I called ge to have them send me the plastic part, but they sent me the wrong part

SOURCE: GE PROFILE SIDE BY SIDE water line tube

Sounds like you are talking about the plastic nut that screw onto the water valve. That nut should just pull off. May have to pull kind of hard then just push onto the new line. Is this what you are talking about? Let me know.

SOURCE: GE Profile Refrigerator PFS22SISBSS Bottom Freezer Temperature Indicators

I finally called GE about the non-working LED's and the temperature fluctuation. It's a known problem as many consumers have posted online. I called 800-386-1215 several times. What I found is I'd get different menu options nearly each time I called. The way I got to a 'helpful' human follows: Call above number; you will/may here a voice that states only 'for recalled appliances press 9' (may also have options for repair or parts) PRESS 0; next menu PRESS 5; you'll hear 'for less than 1 yr old press 1' and 'for more than 1 yr press 2'. In my case I pressed 2, then got a menu with 'for refrigerators PRESS 2'. Spoke to a woman who never denied that GE has a motherboard problem. She offered to provide a free motherboard but no labor. I asked (to be sure) if I would have to pay labor, she said yes or I could have $400 off a new crappy GE fridge. She said I would have to have a repairman come to diagnose the problem, then order the part and then come back to repair. I then said, 'You're telling me that I have to pay for TWO service calls to repair a known GE defect???? How much should I expect to pay for these TWO service calls???' She then asked me to hold, then came back on the line and told me that GE would pay the labor for the repair.
I also asked if GE was willing to do anything about the 25 cent door latch that cracked after 11 months (and is attached to the door gasket a $228.00 part) or the rusting wire freezer baskets and was told no. Hey, worth a try! The fact that they said no ensures that I will continue on my crusade to warn anyone who'll listen not to buy GE! Keep calling, after I got the right menu the wait was short the whole call was less than 15 minutes.

SOURCE: I have a GE Profile,model PFS22SISBSS,3 years

Possible main pcb failure failure which would cause everything to cut out and restart . Is the compressor or back of the appliance hot ?? Do all the control lights go out when the compressor cuts out ??

SOURCE: GE Profile Refrigerator defrost cycle last hours

it;s probably not going through the defrost cycle or its getting stuck in defrost .. on the back of frig the is a metal cover plate . in side you will find the main board . replace it . it runs the compressor and defrost and controls tempt . this is a very common problem . the new boards are better . and they cost a litle more . mm hope this helped / feed back pls .