The hand controller is stuck in DOWNLOAD mode. Usually cycling the power off and then back on fixes this issue. Is the scope new? If it is take it back to the store and get a replacement (at least get a new hand controller).
The batteries are FRESH I would assume?
Here is Celestron's instructions for fixing these type of problems:
http://www.celestron.com/c3/support3/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=2003
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