I have a hotpoint wmd960, it does not rinse the soap properly. This is especially noticable on black clothes. I have tried rinsing the machine & also cleaning the soap dispenser & tube. I have been told there is a filter to clean! Is correct? If so where is it.

Possible causes:
1. Too much soap.
2. Water not hot enough to dissolve soap.
3. Not rinsing well enough.
4. Wrong type of soap.
Suggestion: try liquid soap.

have you tried leaving the appliance unplugged for 30-60 minutes to reset the control board?

Use very little detergent (HE) on a fast wash, about half the amount you usually do and set the machine to heavy instead of nomal, if yours has the settings for water level.The heavy setting uses more water. If your model does not have the normal/heavy settings, wash only very small loads on the fast cycle so that there is more water for the cycle. Also, be sure you are rinsing in cold, since cold water dispurses suds. You should also be sure that your rubber seal is very clean. I use a cloth and plain hot water and clean the seal weekly. It can build up alot of detergent residue as well as mold, etc.

You need to check and clean the pump filter.
Remove rear panel od washer, locate and remove large black hose on bottom of drum, remove and clean filter inside the hose.

Ok.you need tro make sure that its pumping out okay...if not check the filter..then pump..

O.K. Is the water draining out properly? If the filter is blocked then your washing will be churning in dirty water as the machine will drain for a maximum time then rinse etc. in the used water.

ck drain hose end of drain hose should be at least 36 ins from floor also be sure drain hose fits loosely in drain water may be siphoning out resulting low water level to wash/rinse ..also recommend using liquid detergent dry doesn't dissolve good in cold water and even though it may be recommended for front load the lower water levels used may not be enough to dissolve it properly

use less soap.....excess soap in the rinse cycle will not allow the dishes to rinse properly causing white etching on the glasses and the dishes will have that gritty feeling

run a large load with no clothes and no soap. use hot water and a full gallon or more of bleach. do an extra rinse to make sure all the bleach is rinsed out before putting clothes in it again.

Sounds like motor is not coming up to spin speed. May be overheating, in which case you would need a new motor.