When printing the paper is shifting to one side and causing a jam. How do I fix this?

Fix laser/Scanner

in your paper feed tray there is a paper separation pad which is setup on a spring.just scratch it with some fine sand paper and clean with IP solution.

Give this a try...

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00601439&cc=us&lc=en&dlc=en&product=422000&tmp_track_link=ot_search

sounds like something jamed in the rollers like a pin etc

Hi,
Remove the jammed paper. Unplug the printer from the mains and PC. Inspect the rollers, etc for tiny paper piece(s) that may be stuck, or other debris. Try to clean rollers and make sure they are dry.
Keep printer unplugged for about 2 minutes and replug and try a test print.
Also make sure that you have waited long enough for the printer to heat up before giving a print job.
Finally, it could be an issue with the paper sensor. If this is the case, you will probably have to take the printer in for servicing..

Thanks, Anu

the left side of the printer pulls the paper causing the printer to jam when trying to print

Introduction When the all-in-one detects a paper jam, the display will read, " Paper jam: Press OK to continue ." The computer might display the following message: " There is a paper jam (or misfeed). Clear the jam and press the Enter, Resume or OK button on the HP PSC. " This document will assist in correcting paper feed problems such as paper jamming, print slanting, and multiple pages feeding into the all-in-one. Clearing paper jams CAUTION: All paper jams must be removed from the back of the all-in-one through the rear access door. Pulling the paper from the front of the unit rotates the paper feed roller in the wrong direction and can cause damage to the all-in-one.

1. Turn off the all-in-one and unplug the power cord.
2. Turn the all-in-one around so the back of the unit is facing out.
3. Open the rear access door:
   1. Locate the tab on the left side of the door and press it toward the right. The door will shift slightly to the right.
   2. As the door shifts to the right, pull the door out slightly to release.
   3. When the door is released, gently remove the door by sliding the door out and to the left.
   Figure 1: Removing the rear access door
4. Inspect the pressure rollers on the access door. They should be clean and rotate easily. If needed, clean the rollers with a soft lint-free cloth lightly moistened with water (distilled water preferred). If the rollers do not rotate easily, they may need to be replaced.
5. From the access door opening, gently remove the jammed paper.
6. Remove the paper stack from the paper supply tray. Discard any paper damaged or bent.
7. Re-stack the reload the paper into the paper supply tray. Push the stack into the tray until it stops.
8. Re-seat the rear access door:
   1. Insert the two posts on the right of the door into the holes on the right side of the opening (as shown in the figure below).
   2. Press the tab on the left side of the door toward the right. The door will shift slightly to the right.
   3. As the door shifts to the right, push in the left side of the door to lock it into position.
   Figure 2: Rear access door posts
9. Reconnect the power cord and turn on the unit.

Causes of recurring paper feed problems If paper feed problems occur repeatedly, one of the following might be the cause:

• Something is obstructing the paper or print cartridge path. Open the cover of the all-in-one and check for obstructions.
• The rear access door is unlocked or improperly seated. Follow the steps above to remove and re-seat the access door.
• The paper width guide is not positioned against the paper. Adjust the paper width guide against the edge of the paper.
• The paper is not supported. Paper should be flat and smooth with no folded, torn, or rough edges. Some glossy and/or coated papers, or reused paper (already printed on one side) can experience a higher incident of paper feed issues.
• The paper tray is not fully extended.
• The paper feed rollers need cleaning. Over time paper fibers and dust will stick to the rollers and should be removed. See instructions for cleaning the rollers below.

Paper jam message displays but no paper is jammed The print carriage might be jammed. Follow these steps to correct the problem:

1. With the power on, lift the print cartridge access door. The print carriage should move to the access area located on the right. If the print carriage stays all the way left, reset the unit by unplugging the then plugging in the power cord. If the carriage still does not move to the right, continue with the steps below.
2. Disconnect the power cord from the all-in-one.
3. Remove both print cartridges.
4. Push the print carriage slightly to the left and then to the right to verify that the print carriage is not jammed. If the print carriage will not move, check for obstructions under and around the carriage.
5. Close the print cartridge access door.
6. Plug in the power cord.
7. When the " Insert Print Cartridges " message displays, open the print cartridge access door and insert the print cartridges. Verify that both cartridges are seated correctly and lock into position.
8. If the error recurs, contact HP for assistance.

Envelopes The envelope flap can move with the grip of the rollers and cause paper feed problems. Use envelopes with a rectangular flap and/or tuck the flap inside the envelope when printing. The print is skewed or crooked A small amount of skewing is not unusual with printers. When there is too much skewing, the following steps can help reduce the amount.

1. Adjust the paper width guide to fit against the edges of the paper stack.
2. Verify that the rear access door is properly seated and locked into position.
3. Remove the rear access door and clean the paper feed rollers (see the instructions at the bottom of this document).

More than one sheet of paper feeds in at the same time Several paper caused problems can result in more than one page feeding into the unit. Check the list below:

• Reused paper (paper already printed on one side)
• Torn or folded paper
• Textured or coated paper
• Unsupported specialty paper

To determine if the paper is causing problems, try using clean, undamaged sheets of plain white 70 - 90 g/m2 (20 - 24 pound) inkjet paper, such as HP Multipurpose or Bright White paper. If this paper feeds correctly, the problem is probably with the other paper. Cleaning the paper feed rollers Over time dust and paper fibers will accumulate on the paper feed rollers. This can cause paper feed problems. Follow the steps below to clean the rollers: Figure 3: Paper feed rollers

1. Turn off the all-in-one and unplug the power cord.
2. Remove the rear access door (as describe above in this document).
3. Clean each roller using a clean lint-free cloth lightly moistened with water (distilled water preferred). Rotate the rollers to clean the entire surface.
4. Verify that the paper feed rollers on the rear access door are clean and rotate easily.
5. Re-seat the rear access door.
6. Plug in the power cord and turn on the all-in-one.

I just bought the 5860 and have this issue right out of the gates. I discovered that the back lid causes the paper jam when using the bottom tray while examing with a flash light during a print job. I dislodged the back plate/lid (same lid you remove to pull paper jam out) out about 10mm and fastened the lid loosely to the back with a piece of tape on each side. The paper from the bottom tray does not slam against the back of the printer any more, thus more freedom of movement and no jams. Just successfully printed an 80 page document. You shouldn't have to do this with a new printer but I got it so cheap with all the rebates that I'm going to keep it and live with this fix. To sum up, the problem is a design flaw where the removable back plate is snapped in too tightly and contacts the bottom tray paper roller (& paper) during a print cycle. To fix you need to clear the path by pulling the back lid out slightly and taping each side with scotch tape to 'suspend'the back plate out about 10mm.

Do not continue this way, you are sure to ruin your paper sensor or the like. Most probably you have a paper jam inside near the carriage or roller. Open at front, check inside for paper jam.