Message that reads Check paper/reload paper

to clear document jam:
1 Open the front panel.
2 Carefully remove the jammed document.
3 Close the front panel firmly until it clicks
into place.

If the fax paper jams while you are receiving or printing, Remove jammed paper and press
Cancel appears in the message.

if the paper is jammed in the printing area
1 Remove the jammed paper by pulling it out
smoothly in the direction of the arrow as
shown.
If the paper tears when it is being removed
check to ensure that no small pieces have
been left inside the machine.
2 Press Cancel.
3 If this was a fax, reprint the fax. For more
information, see reprinting faxes on
page 29.

if the paper is jammed in the paper feed
area
1 Remove the jammed paper as shown.
If the paper tears when it is being
removed check to ensure that no small
pieces have been left inside the machine.
2 Reload new paper with the print side
facing toward you.
3 Press Cancel when finished.

Did you try clearing your remaining jobs? Fax, menu, arrow down to #2 (fax), menu, arrow down to #6 (remaing jobs)....

this helped me.

jb

Thre is a "finger" sensor on the input tray. It is stuck in the "down" position. The fax machine falsly senses paper on the sensor.
Use compressed air (from a can) to clean the sensor and "work" it to free it. Do not lubricate it (no WD40 or duct tape, please)...

some faxes will shut down if it senses toner low/out
you must replace and maybe reset counter

Check the blue tab on the inside of paper tray and make sure it is on correct paper size.

Fax machine is very sensitive so try not to put too much paper in it.

Remove the paper tray completely and make sure paper is not binding and lifting up OK.

Your paper sensor actuator arm is most likely broken or out of position, or you may have a dirty sensor if you are in a dusty environment. If you look in the machine with the tray out, you should see a small (usually black) piece of plastic hanging down. You can also take the toner and drum cartridge out and turn it on its back to get a better look. If it's not there, it's probably broken off.

If you can see the black rubber feed rollers, clean with isopropyl alcohol

dear sir the film sensing sensor and paper path sensors are abnormal or dusty pleaz check them