Try NOT connecting your camera to your computer.
The best way to download pictures from your camera to your computer involves removing the memory card from the camera and plugging it into a card reader (either built-in to the computer or connected via USB or FireWire). This is likely to be faster than connecting the camera to the computer, and won't run down your camera's batteries.
Once the card is plugged in, it will appear to your computer as a removable drive. You can use the operating system's drag&drop facility to copy pictures from the card to the computer's hard drive, the same way you copy any other files. Or you can use any photo cataloging program such as
Picasa.
I have had my SD400 for several years and have transferred pictures fine with one exception. I can't remember how I got it working again then. All of a sudden it won't transfer pictures. I have re-installed the Zoombrowser software, I have downloaded the new software, I have tried downloadeing from the computer and from the camera. I have tried downloading pictures one by one. I have tried every possible order of plugging the USB into the computer and turning on the camera. nada. When I attach the USB to the computer and turn the camera on, I get only as far as the transfer images, OK, then it stops. It says it is transferring but it is not. The blue transfer light stays on. I can't figure it out and am about to go on vacation. Help appreciated.
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