A week ago my son connected to Xbox live without issue now it just won't connect? Sky don't have any idea and Microsoft said i should ensure all necessary ports are open, when i checked as advised none of the 6 ports are open??? So how come, from our end nothing has changed and yet Sky & Microsoft can't seem to help...HELP!!! My Sky broadband to the PC has no problems nor does my wireless connection to my PC. My son's xbox is wired to the router and nothing there has been changed nor any loose wires etc as far as i can tell.

I'm looking into it, have you tried just to unplug the router for 5 minutes and turn it back on and see if it helps?


Try that while I look for the details.
I'm looking into it, have you tried just to unplug the router for 5 minutes and turn it back on and see if it helps?


Try that while I look for the details.

I forgot to ask, does your son have Xbox360 or the old black xbox? I forgot to ask, does your son have Xbox360 or the old black xbox?

Lets set the xbox 360 to a static IP first. you can't play on the net as it is, so it can't do any harm.


Start the console without a disc in the drive.

1. Select My Xbox, and then select System Settings.
2. Select Network Settings.
3. Select Wired Network
4. Select Configure Network.
5. Select Basic Settings, then IP Settings.
6. Select Manual.
7. Select IP address.
8. Enter/input 192.168.0.111
9. Select Subnet Mask, Enter/input 255.255.255.0
10. Select Gateway, Enter/input 192.168.0.1
11. Select Done

Make sure you wrote those numbers correctly.


Now the problem is not yet solved. Next we need to turn on DMZ for the 192.168.0.111 ip from the router.


Go to your computer and open a internet browser, on the address bar remove any text that may be there and then writehttp://192.168.0.1 and hit enter

You should get asked for username and password, the username is admin and the password should be sky


You need to go to the firewall settings in there and find DMZ, enter the 192.168.0.111 into the DMZ field.



Lets set the xbox 360 to a static IP first. you can't play on the net as it is, so it can't do any harm.


Start the console without a disc in the drive.

1. Select My Xbox, and then select System Settings.
2. Select Network Settings.
3. Select Wired Network
4. Select Configure Network.
5. Select Basic Settings, then IP Settings.
6. Select Manual.
7. Select IP address.
8. Enter/input 192.168.0.111
9. Select Subnet Mask, Enter/input 255.255.255.0
10. Select Gateway, Enter/input 192.168.0.1
11. Select Done

Make sure you wrote those numbers correctly.


Now the problem is not yet solved. Next we need to turn on DMZ for the 192.168.0.111 ip from the router.


Go to your computer and open a internet browser, on the address bar remove any text that may be there and then write http://192.168.0.1 and hit enter

You should get asked for username and password, the username is admin and the password should be sky


You need to go to the firewall settings in there and find DMZ, enter the 192.168.0.111 into the DMZ field.

Don't be afraid to look around freely in the routers settings while you look for the DMZ, you can't mess anything up by just looking, only thing you need to change is the DMZ which is probably a checkbox that you need to check so that its turned on and then enter the ip that we gave to the xbox into the field, then probably hit apply or save, the router will probably restart itself, test your xbox live connection, if its not working restart the console. Run the network test on the console what does it say? Don't be afraid to look around freely in the routers settings while you look for the DMZ, you can't mess anything up by just looking, only thing you need to change is the DMZ which is probably a checkbox that you need to check so that its turned on and then enter the ip that we gave to the xbox into the field, then probably hit apply or save, the router will probably restart itself, test your xbox live connection, if its not working restart the console. Run the network test on the console what does it say?

check that all the wires are properly connected. check that all the wires are properly connected.

Just return to this page or email me at [email protected] I'm on a different timezone, it might be best to email me. Just return to this page or email me at [email protected] I'm on a different timezone, it might be best to email me.

whats wrong, what are you getting stuck on? whats wrong, what are you getting stuck on?