Question about HP Compaq Presario SR1538X (PX799AA) PC Desktop

1 Answer

My compaq started but it goes off rightway with a message sying you PC are going off to preven damages. what can i do?

Posted by herediano on

  • Rick Hurd
    Rick Hurd Dec 13, 2010

    You may have a virus. Please update and run a full virus scan.

    What is the exact error code that it gives you before shutting down?

    Will your PC run ok in Safe Mode?

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1 Answer

NinaE

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  • 3,278 Answers

Hello.

Either you have a memory issue, a hard drive issue or operating system problem.

First, disconnect all cables. Be certain to dispel static electricity by touching metal. Remove the cover. Try reseating (removing and reinserting) your memory (try one module at a time to test).

If still a problem, boot your system to Safe Mode (press F8 repeatedly). Go to System Restore and choose a date when your system worked OK. Note: with System Restore, everything, including your documents and other files you saved on the hard drive, will roll back to that date.

Try your hardware diagnostics to see if the hard drive is failing. Upon boot, press F12 (usually) to load your diagnostics. Follow the prompts to test the hard drive. If faulty, you'll need to replace.

It's also possible that your Master Boot Record is corrupted. To fix:

First, restart your computer with the Windows XP setup disk in the CD drive. If you don?t have your original disk, borrow one or download a ISO image from a torrent site.
2. When prompted, boot from the CD drive by pressing any key. If Windows loads automatically, you will first have to enter the BIOS setup and change the order of the boot devices to start with the CD drive.
3. Once the setup loads, you will see the option to press R to repair a Windows installation.
4. Once the Recovery Console loads up, you will have to type in a number that corresponds to your Windows installation. This is normally just 1. Press Enter and then type in the Administrator password.
5. Now at the prompt, type in fixmbr. Your damaged MBR will now be replaced with a new master boot record and your computer should now be able to boot properly. Also run the fixboot command to repair the boot sector with a new one.

Hope this helps.

Posted on Dec 13, 2010

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