Power pack doesnt work and is under warranty how do I get a new power pack?

'Harry' wrote me Nov 2010 and said his power pack has 5 year warranty and quit after 4 years.
He said he was 'in negotiations' with Malibulights.com
http://malibulights.com/home.aspx
http://malibulights.com/customer_service.aspx

I asked him to let me know what happens, but no report yet.
Same for you please: Add a comment and let me know what Malibu says so information is available for all Malibu owners and fixya supporters.

'Harry' also gave me a tip.
He said Malibu timer stopped working on his power pack, so he bought ordinary plug-in timer, and set Malibu override to ON, and plugged power pack into timer.

While researching Malibu problems, I assembled some power pack tips.
The reason I add these tips now, before your power pack needs replacement is some fella wrote-in.
He bought 500 Watt power pack to replace 300 Watt > thinking bigger was better.
Power pack burned out. Here's why:
1) Match wattage of bulbs with wattage of power pack
-15 each X 20 watt bulbs = 300 watts, so install 300Watt power pack
2) Installing a 500W power pack on 300W of bulbs will burn out bulbs and power pack.
3) Replace bulbs as soon as they burn out or other bulbs will burn out and power pack will burn out.
4) When working on bulbs, unplug power pack or it may burn out.
http://www.malibulights.com/guides_support/low_voltage_planning_guide/select_your_power_pack