The floor brush will not rotate on my Bissell Lift-off Multi Cyclonic pet vacuum (89Q9/18Z6 Series). I already tried removing/replacing the canister to make sure it clicked into place. I also made sure the brush switch was turned to the "On" position and reclined the vacuum to make sure the brush would operate. Lastly, I also removed the brush cover and removed any debris from the motor pulley and drive belt areas. I also checked the drive belt and there was no sign of wear.

just underdo the screws from the bottom of the hoover head (where the brush rotates from) I think from memory there are about 8 screws carefully price the plastic apart use a flat headed screwdriver as sometimes there are retaining clips and you should be able to access it hope this helps

check the belt is not broke if so replace it parts and spares on link below
http://www.vacsite.com/en/bissell-parts-1/bissell-parts/16n5-powerclean-multi-cyclonic-bagless-vacuum-series.htmlhttp://www.vacsite.com/en/bissell-parts-1/bissell-parts/16n5-powerclean-multi-cyclonic-bagless-vacuum-series.html

Hello, this is Ava with Think Crucial.

There are a number of reasons why your brush roller has stopped moving. General maintenance to your vacuum is crucial and will help it work at peak performance.

First things first lets focus on the brush roller. Unplug the vacuum and turn it on its side. Look for any noticeable clumps of debris or hair strands that may be caught in the brush roller. Remove these obstructions, probably best to do so with a scissor if it's hair or long pieces of carpet fibers. After removing the debris try manually rotating the brush roller to uncover other hidden clogs. Another thing to take note of is the condition of the bristles on the roll itself. Are they loose or worn down? These are signs that your brush roller is in need of replacing.

While checking out your brush roll you might as well take a look at your vacuum's belt. Your belt should be replaced about every three months. After regular usage, the belt will stretch out, lessening the tension on the brush roller. Lesser tension diminishes the brush roller's turn rate and speed. If the belt feels loose then it certainly is affecting your vacuums suction as well as your brush roll not moving at all.

You can purchase a wide variety of high quality Bissell replacement parts for your Bissell vacuum direct from Think Crucial with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

https://www.thinkcrucial.com/collections/vendors?q=Bissell

I hope this was helpful.

Ava B.
Think Crucial Customer Care
http://www.thinkcrucial.com/

You have already removed the screws so lift the brush cover off. Then grasp rotating floor brush at both ends and lift. Clean strings,hair and other debris from rotating brush, paying close attention to the brush ends. Clean the debris from motor pulley and drive belt areas.Grasp old drive belt and remove from motor pulley. Place new drive belt over motor pulley and stretch other end over rotating floor brush in the space between the bristles. Place the ends of the rotating floor brush down into slots on the sides. Turn the rotating floor brush by hand several times in the direction of motor pulley. If installed properly, drive belt will center itself on rotating brush. Reposition brush cover and screw back into place. I hope that this helps you!

it sounds like something is backwards. the brush should only rotate when using it on carpet, it should never rotate on the bare floors. check the belt for propper installation

Did you get the right belt size? The belt you should have bought is this one:

Bissell 3760 Belt

One of the reasons it might not be picking up is because you have a worn belt. The other reason could be that the suction channel is clogged. Did you remove the hair tie you ****up? If you need a replacement belt you can get it here: Bissell Lift-Off Pet Replacement Belt

They make the worst machines, the rollers are cheap and they make it so you cant take them apart to clean them. You don't want a dyson either, they aren't any better for pets. With all that hardwood floors you should get a good canister vacuum, sebo and miele are the best.

Make sure everything is dried off, I encountered the same symptoms once when I had some water remaining in the rotating brush after wiping the machine down.

It appears that the end of the brush is getting jammed with hairs, treads, and/or dust or the belt may be worn. Try taking the brush out and hold it by the ends and try to turn it. It should turn quite easily if it is working good. If not try taking the ends off and clean them out. Also, make sure the belt is good.