SOURCE: I have a Riptunes mp3
I'm having the same problem. My problem is that the music files that I just purchased off of itunes are MP4 files and cannot be played on this Riptunes MP3 player. I bought this for my 6 year old nephew for christmas and I wanted to have some music on there for him. I'm thinking i should have investigated this player before purchasing. I totally regret this purchase!
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