Hi, well yes i would agree with the instruction manual, what has happend is, that the scale that was left in the machine when you stored it has now dried hard as scale would, and possibly the movment of being re-used has disslodged this scale, bear in mind that the water supply only runs through a verry small hole in the machine, so the smallest of parts can get glogged with scale, and being dry scale it will be unlikly that the scale remover with actually remove it as 90% of scale removers only work with "wet" soft scale, my suggestion to you would be to try and check the inside and maybe tap it a few times to see if the scale could be loosend and free itself from the internal workings of the machine try finding some scale remover that will work with dry scale i think there is an acid type one but not sure if it could be used in the machine itself, if this does not cure it, then its a strip and clean which is the last resort...hope this is of some use
hope this helps
hi i dont think this will harn the unit, but i would make sure if you do get it going that it is well flushed out before using, realy goes without saying, but ime sure thats what you will do anyway, i had an idea last night to, try a half a tea spoon ( the smallest spoon ) of bi-carbinate of soda mix with some warm water and put it in machine, then run it ( nothing will happen yet as probably still blocked at moment) then leave overnight, not only should this loosen and disspers the scale, it is also safe, try this first, then if all fails use the acid type cleaner...hope this helps
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I opened up the back and the bottom, tapped everything I could find to tap on. The tube that carries water from the water supply to the heating chamber appears to be very dry, so I think I can assume the problem may be right where the water container fitting goes into the machine. I am absolutely certain it is seated properly. While I was waiting for you to answer my question, I browsed through some of the other questions about this same machine (actually the xp4030). That person said he left a citric acid descaler in the machine for two days, frequently trying the make it work. Apparently after two days he was successful. Do you think this is harmful? Thank you.
I removed the back and bottom of the case. I have a history of taking things apart and being unable to reassemble them, so after tapping on the elements that may have been effected by scale and that I could reach, I reassembled the unit. I don't feel capable of going any further internally. I did rap the unit on the countertop several times also. No success. I notice when I took the back off that the transparent tube that runs from the water inlet to the heating chamber is quite clear of scale and also seemed dry. Since I had been attempting to make it work, that tube would be wet if water were getting past that point. Is it conceivable that the inlet is plugged? (I am absolutely sure that the water container is properly seated in the unit.) Also, while I was waiting for someone to respond on the chat line, I was reading other people's questions and responses on the same issue, same espresso maker. One person solved the problem by using a descaling solution and leaving it in the unit for two days, frequently running it until on the second day it began working. Do think this would be harmful to the unit? As I see it, if another attempt at descaling does not work, I will have to take it to a repair shop. Thanks again.
Steve: I appreciate you giving my problem some additional thought. After I sent the note last night, I realize that the descaler is actually sodium carbonate, (one less molecule of carbon than bicarbonate of soda). I am going to try that, and will of course rinse, rinse, rinse it when (and if) it unplugs. Again, thanks for the help. Carolyn
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