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Download the software after you run the link below ....Put check next to converter/firmware update/Manual download...run the programs follow instructions.......(http://mp3support.sandisk.com/sansa/Installer/1082/SansaUpdaterInstall.exe) here is the link
After installation connect your sansa...... Also make sure you are connected to a 2.0 usb the back of the computer is best (the motherboard)....
USB
mode located on the sansa if asked to change to MSC goto menu press
enter scroll to settings press enter scroll to usb mode press enter
scroll to msc press enter press menu.....Connect should auto start sansa
software.....
Sansa software/driver
Updates firmware follow instructions
Downloads manual
Downloads converter
i would need you to try connecting it to some other ports and see how it respond because you see, some devices tend to behave like they are working properly but wouldn't work if they are not connected to a hi-speed hub(port) let's say 2.0 or something.hope this solved your problem?
I assume that you are running an older version of Windows from XP/2000. If you can get on the internet, go to Sansa's site and download the driver from there. Here is a link http://mp3support.sandisk.com/sansa/SMC
To obtain the driver for your sandisk device go to http://www.sandisk.com/DriverDownload/index.asp and find the driver for your device..and then connecct the device on the back of your computer...it should work properly..if you are still having any problems..let me know..i would be more than happy to assist you.. Please rate accordingly Thank you Computerrep
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