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I have purchased 6 Polycom 330 SIP phones. I am attempting to get these setup with a hosted VOIP provider. 1 of the phones works fine. 1 further is unlocked on the boot menu so i think i will be able to reconfigure with tftp using boot and config files. However the other 4 i cannot even change at the main menu to set where the trivial tftp is hosted. I have tried resetting using 456 password and that of the MAC address, neither of which work :-( Any help would be appreciated!
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I guess you're new to this. The phone may have music on hold, it depends on the model but is generally something you have when using a pbx. No phone has a sip trunk, that is what you connect to with your voip provider. You need to setup a sip account with a voip supplier and program your phone with the settings provided by them.
This means the phone cannot find its <mac>.cfg file on the boot server, and does not have one loaded in its own flash memory. You will need to configure a boot server to host the SIP software, BootROM, and all the config files (these are included in with the SIP software). You can download these from Polycom's product support page: http://www.polycom.com/support/voice/soundpoint_ip/soundpoint_ip330_320.html
This means the phone's SIP application has been erased. You will need to download the SIP app and BootROM from the Polycom support page, host the files on a boot server, and then point the phone to this server from the server menu so the phone will reboot and download the files.
Make sure you have the latest BootROM and SIP config files for this
polycom(sip.ld, sip.cfg, etc...) on your TFTP server. If you do not
have this - download from here - http://www.polycom.com/support/voice/soundpoint_ip/soundpoint_ip501.html
If you do not have a TFTP server, you can download one for free.
This means the phone's SIP application has been erased. You will need
to download the SIP app and BootROM from the Polycom support page, host
the files on a boot server, and then point the phone to this server
from the server menu so the phone will reboot and download the files.
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